Head of Delivery, Americas

SimCorp•New York, NY

1d•$232,000 - $348,000•Hybrid

About The Position

The Head of Delivery – Americas is accountable for the successful execution of all client programmes in the region, ensuring they run smoothly, on time, and meet agreed standards. This is a hands-on leadership role with a strong focus on execution and operational excellence. You will be the visible guardian of SimCorp's delivery credibility in the Americas. Your focus on execution, operational excellence, and restoring confidence in challenging programmes will ensure clients achieve their objectives and trust that we can consistently deliver high-quality outcomes.

Requirements

Proven track record in leading complex, multi-stakeholder programmes in SaaS or cloud environments, ideally within FinTech or investment management
Deep expertise in programme/project management methodologies (Agile, Waterfall, Hybrid)
Exceptional stakeholder management and influencing skills, including engagement with senior executives
Demonstrated ability to manage risk, dependencies, escalations, and underperforming projects
Strong focus on execution, operational excellence, and client outcomes
Excellent communication, reporting, and leadership skills in fast-paced, client-facing environments
Experience driving standardisation, process improvement, and adoption of best practices across multiple projects or regions
Based in New York City, with the ability to work on-site three days a week
Ability to travel to client sites as needed

Responsibilities

Take full accountability for the delivery of client programmes across the Americas region, from onboarding to live operations
Serve as the single point of accountability for clients during escalations, ensuring clear and timely communication
Build and maintain strong, trust-based relationships with client stakeholders, including senior executives, ensuring alignment and confidence in delivery outcomes
Drive rigorous, consistent execution across all programmes, ensuring timelines, budgets, and quality standards are met
Apply standardised processes, global best practices, and continuous improvement initiatives to maximise efficiency and outcomes
Proactively manage risk, dependencies, and escalations, providing clear updates to leadership
Lead, mentor, and develop delivery managers and programme leads in the Americas, fostering a high-performance, client-focused culture
Collaborate closely with global delivery teams, product teams, and business operations to ensure seamless regional and global client experiences
Promote knowledge sharing and operational alignment across teams to leverage global learnings and maintain consistent standards
Provide insights and feedback from the region to inform global delivery strategies and platform improvements
Partner with sales and account teams to shape proposals, offering practical guidance that strengthens delivery confidence
Translate client requirements into actionable delivery plans aligned with SimCorp standards and long-term objectives