Head of Consumer Compliance Advisory

Citizens Bank•Johnston, RI

7d•$242,000 - $294,000•Onsite

About The Position

The Head of Consumer Compliance Advisory is a critical partner to the Consumer line of business ensuring that regulatory expectations are understood and embedded in business processes. In this role you will be expected to provide subject matter expertise on various regulations including Regulation Z (TILA), Homeowners Protection Act, Fair Credit Reporting Act, Fair Debt Collections Practices Act, RESPA, and Flood Disaster Protection Act. This role will manage a team of advisors who provide advice and challenge to the business and will also include oversight of the Privacy Office, a team of Compliance Advisors that support all lines of business as it relates to privacy regulations. As a trusted partner to our Consumer business line, the Senior Director of Consumer Compliance Advisory will sit on the Consumer leadership team and act as a critical second‑line function, partnering with the business and first‑line teams while maintaining independence, credibility, and strong regulatory engagement.

Requirements

12 or more years of experience in banking, risk management, compliance, assurance, or internal audit.
Organizational experience managing large and complex projects and ability to interact with senior management and within a matrixed environment.
Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas.
Proven leadership and management skills in a professional environment.

Nice To Haves

CRCM Certification Preferred

Responsibilities

Develop a strong understanding of Consumer’s products, services and processes.
Build and maintain trusted relationships across the business, second line peers, audit and regulators.
Lead, mentor, and develop a team of compliance advisors supporting the Consumer businesses and Privacy Office.
Identify and prioritize key compliance risks within Consumer.
Stay ahead of regulatory developments affecting the business and provide clear, actionable recommendations.
Understand new products and services being proposed and work with the business to quantify and assess the compliance risks.