Head of Cloud, Platforms & Security

Rag & Bone•New York, NY

1d•Hybrid

About The Position

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations. This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone. The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Requirements

10–15+ years in IT infrastructure, cloud, and security leadership roles
Proven experience managing enterprise-scale cloud environments (Azure preferred)
Strong background in networking and distributed retail environments
Deep expertise in IT operations, incident management, and reliability engineering
Experience managing third-party vendors and managed services at scale

Nice To Haves

Experience in retail, fashion, or omnichannel environments
Exposure to modern composable architectures and Data Hub concepts
Familiarity with AI-driven IT operations (AIOps) and automation platforms
Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security

Responsibilities

Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
Define and enforce SLOs/SLAs for uptime, latency, and incident response.
Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
Establish proactive monitoring, observability, and incident management practices.
Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
Continuously optimize cloud spend vs performance.
Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
Own vendor relationships for ISP, SD-WAN, and network services.
Minimize downtime through redundant connectivity and intelligent failover strategies.
Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
Ensure compliance with audit requirements, and data protection standards.
Drive continuous improvement in threat detection, response, and employee security awareness.
Partner with leadership to manage risk posture and incident readiness.
Oversee IT operations including service desk, infrastructure support, and managed services.
Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
Establish clear KPIs and SLAs across all external providers.
Drive a culture of operational excellence and continuous improvement.
Own the end-user technology experience across corporate and retail.
Drive improvements in CSAT (Customer Satisfaction) and Ticket resolution times and SLA compliance.
Deliver modern, frictionless tools and support aligned with a digital-first workplace.
Elevate IT from a support function to a product-oriented service organization.
Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
Reduce manual effort through Automated provisioning and deployments, Intelligent incident management, and AI-powered service desk capabilities.
Build a scalable operating model that supports growth without linear cost increases.
Stay at the forefront of emerging technologies to continuously evolve the platform.