Head of Cloud, Platforms & Security

Rag & BoneNew York, NY
Hybrid

About The Position

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations. This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone. The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

Requirements

  • 10–15+ years in IT infrastructure, cloud, and security leadership roles
  • Proven experience managing enterprise-scale cloud environments (Azure preferred)
  • Strong background in networking and distributed retail environments
  • Deep expertise in IT operations, incident management, and reliability engineering
  • Experience managing third-party vendors and managed services at scale

Nice To Haves

  • Experience in retail, fashion, or omnichannel environments
  • Exposure to modern composable architectures and Data Hub concepts
  • Familiarity with AI-driven IT operations (AIOps) and automation platforms
  • Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security

Responsibilities

  • Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
  • Define and enforce SLOs/SLAs for uptime, latency, and incident response.
  • Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
  • Establish proactive monitoring, observability, and incident management practices.
  • Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
  • Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
  • Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
  • Continuously optimize cloud spend vs performance.
  • Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
  • Own vendor relationships for ISP, SD-WAN, and network services.
  • Minimize downtime through redundant connectivity and intelligent failover strategies.
  • Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
  • Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
  • Ensure compliance with audit requirements, and data protection standards.
  • Drive continuous improvement in threat detection, response, and employee security awareness.
  • Partner with leadership to manage risk posture and incident readiness.
  • Oversee IT operations including service desk, infrastructure support, and managed services.
  • Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
  • Establish clear KPIs and SLAs across all external providers.
  • Drive a culture of operational excellence and continuous improvement.
  • Own the end-user technology experience across corporate and retail.
  • Drive improvements in CSAT (Customer Satisfaction) and Ticket resolution times and SLA compliance.
  • Deliver modern, frictionless tools and support aligned with a digital-first workplace.
  • Elevate IT from a support function to a product-oriented service organization.
  • Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
  • Reduce manual effort through Automated provisioning and deployments, Intelligent incident management, and AI-powered service desk capabilities.
  • Build a scalable operating model that supports growth without linear cost increases.
  • Stay at the forefront of emerging technologies to continuously evolve the platform.

Benefits

  • Paid Time Off
  • Clothing Allowance
  • Generous Employee Discount
  • Paid Parental Leave
  • Membership to Calm and access to other wellness benefits
  • Medical, dental, vision and ancillary benefits
  • 401k
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service