Head of Clinical Operations

Reklame Health•New York, NY

1d•$140,000 - $150,000•Hybrid

About The Position

The Head of Clinical Operations is accountable for ensuring that ReKlame’s clinical capacity is reliably converted into completed, compliant, high-quality patient visits at scale. You will own the operational execution, throughput, and scalability of clinical services across providers, states, and payers. They are responsible for designing systems that allow the organization to grow visit volume without sacrificing quality, provider experience, or regulatory compliance. This role is equal parts hands-on operator and systems builder. This role reports into the Chief Executive Officer.

Requirements

Education: Bachelor’s degree in Health Administration, Registered Nursing, or a related field required.
Experience: 8+ years in operations leadership, including 5+ years in healthcare or clinical settings. Demonstrated ability to lead high-performing teams in dynamic, growth-oriented environments, and to develop scalable, system-wide operational solutions.
Technical Proficiency: In-depth experience with workflow design, process improvement, and driving operational efficiency in clinical environments. Knowledge of healthcare compliance and regulatory standards (e.g., HIPAA, OSHA).
Leadership and Communication: A collaborative leader who inspires multidisciplinary teams with empathy and clarity, drives alignment toward shared goals, and communicates effectively with stakeholders at all levels.
Strategic and Analytical Mindset: Skilled in leveraging data analytics to identify trends, measure performance, and inform organizational strategy.
Commitment to Equity: Passion for embedding equity, accessibility, and inclusivity into all aspects of clinical operations.
Change Leadership: Proven ability to implement and guide organizational change with a forward-looking perspective.
Results Orientation: A track record of delivering measurable, system-wide solutions in high-growth settings.

Nice To Haves

A master’s degree (MBA, MPH, or MHA) is a Plus.

Responsibilities

Clinical Throughput & Capacity Management
Own provider capacity planning across states, licenses, and payers
Ensure Clinical schedules are balanced, efficient, and sustainable
Maximize provider utilization while preventing burnout
Forecast hiring needs aligned with visit growth targets
Ensure operations is prepared before growth initiatives launch
Collaborate cross-functionally with Medical Leadership, Finance, and Growth
End-to-End Clinical Workflow Execution
Own the full clinical delivery lifecycle: intake → scheduling → visit → follow-up
Identify and eliminate operational bottlenecks
Reduce no-shows, cancellations, and visit leakage
Standardize workflows while maintaining patient-centered care
Ensure timely documentation and clean clinical handoffs
Quality, Compliance & Risk (Operational Ownership)
Operationalize clinical protocols defined/in partnership with Medical Leadership
Ensure workflows meet federal, state, Medicaid, and payer requirements
Partner on audits, QA initiatives, and Risk Management
Identify operational risk early and implement mitigation plans
Scaling the Clinical Machine
Build repeatable, scalable clinical ops playbooks
Prepare operations for new initiatives, service lines, and partnerships
Stress-test systems ahead of volume spikes
Maintain consistency and performance as visit volume scales
Outcome: ReKlame can grow rapidly without operational chaos.
Team Leadership and Management
Build, manage, and develop the clinical operations team
Define clear roles, escalation paths, and accountability
Coach and mentor ops leaders and frontline teams
Serve as the primary operational partner to Growth, Finance, Business Operations, Revenue Cycle, Medical Leadership, and Chief of Staff.