Head of Client Risk Management

HSBC Global Services Limited • New York, NY

4d

About The Position

The Head of US IWPB Client Risk Management is within the First Line of Defense and is accountable for the effective governance and management of non-financial risk, sales quality, and business resiliency across the US IWPB organization. This role requires hands-on engagement across Private Banking, Retail and Wealth products, distribution channels, customer workstreams, and key IWPB functions to strengthen first line risk management and mitigate inherent risk. The remit covers non-financial risks across Regulatory Compliance, Technology and Cyber Security, Legal, SOX, Operational Resilience, and Product Due Diligence.

Requirements

• Minimum of a bachelor’s degree
• Background in banking risk management including internal audit, Risk, Compliance or business risk management.
• Demonstrated experience leading strategic initiatives and project management
• Strong analytical capability, including the ability to assess evidence, identify themes, and reach sound, well-reasoned conclusions
• Excellent organization and time-management skills, with the ability to prioritize and deliver at pace
• Strong understanding of, and commitment to, compliance with relevant internal policies and laws/regulations
• Proven stakeholder management skills, with the ability to work effectively across levels of seniority and build trusted partnerships
• Excellent written and verbal communication skills, including confident executive-level reporting and presentations; strong expertise in risk and control practices
• Sound judgement, effective problem-solving, a strong sense of urgency, high initiative, and the highest standards of professional and personal integrity

Nice To Haves

• Professional designation preferred (e.g., CRCM, CRISC, CISA, ERM, or similar)

Responsibilities

• Work closely with US IWPB executive management, the US IWPB Chief Risk Office, and the US Chief Control Office to support effective risk identification, assessment, mitigation, and governance
• Be responsible for escalating and reporting material risks, issues, and control weaknesses to ensure timely visibility and decision-making
• Lead and oversee a team and core first line priorities, including incident management, sales quality and conduct, business risk and resiliency, issue management (from identification through remediation tracking and closure validation), risk assessments and control oversight
• Coordinate and provide oversight for regulatory exams, audits, and compliance reviews, including regulatory self-assessments
• Prepare reporting and deliver presentations to senior governance forums

Benefits

• Competitive pay and benefits package
• Robust Wellness Hub
• Tailored professional development opportunities
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager