Head of Claims and Insurance

Atoms•Dallas, TX

7d•$150,000 - $200,000•Onsite

About The Position

Atoms is seeking a visionary, operational leader to serve as the general manager of its Risk and Insurance team. The role leads risk operations, internal policy, and corporate strategy, managing substantial auto liability, workers’ compensation, general liability, and EPL claims. It oversees internal and external claims teams and the carrier landscape, drives cost-mitigation strategies, and positions Claims as an early-warning function that turns frontline claims data into actionable company-wide insights. The Head of Claims and Insurance defines claims strategy for rideshare operations and corporate programs; selects, integrates, and oversees claims providers; and sets service standards and accountability. The role provides strategic oversight of complex casualty claims and litigation in partnership with Legal, and uses claims data and the Risk Management Information System to identify trends and inform Actuarial and executive leadership. It partners with Product, Engineering, Safety, and Legal on policy advocacy and structural reforms, while leading and scaling teams across First Notice of Loss, Customer Care, Quality Assurance, and Advocacy. The position reports directly to the COO and serves as a strategic liaison to insurance brokers and carrier partners. It is based onsite at the Dallas office five days a week. The base salary range is $150,000–$200,000 per year; eligible employees may also receive equity awards. Atoms accepts applications on an ongoing basis.

Requirements

5–8+ years of progressive experience in risk management, insurance, or claims leadership.
Direct experience managing Auto Liability claims.
Significant experience handling claims in Florida and California.
Demonstrated expertise navigating high-litigation, plaintiff-friendly jurisdictions.
Working knowledge of EPL, Physical Damage, and General Liability claims.
Proven ability to lead broker and carrier negotiations.
Strong financial and analytical capabilities, including translating claims data into business impact.
Ability to operate strategically and tactically in a high-growth environment.
Bachelor’s degree required.
The success profile calls for 10+ years of progressive leadership in Claims Operations, Risk Management, and Insurance Strategy, with emphasis on commercial auto and general liability in transportation, logistics, or gig-economy sectors.
Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts.
Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships, including SLA compliance and cost containment.
Experience using data to identify trends, find root causes, and drive safety improvements.
Exceptional executive communication and business judgment.
5+ years of senior management experience leading distributed operations, with a collaborative, empathetic approach and strong accountability.

Nice To Haves

Experience on both the insurance carrier side and the insured or corporate risk management side.
Experience supporting or working in mobility, transportation, or rideshare-related environments.
Familiarity with risk exposures associated with W-2 employee workforces across multi-state operations.
Experience collaborating with Product and Engineering teams to build, enhance, or integrate claims technologies, AI solutions, and automated workflows.
JD, MBA, or advanced insurance designations such as CPCU or ARM.

Responsibilities

Define and drive claims strategy for rideshare operations and associated corporate programs, aligning claim management with company financial objectives and risk tolerance.
Architect and oversee the claims provider landscape, including vetting, selecting, and integrating providers; setting SLAs; conducting audits; and ensuring partner accountability.
Oversee high-exposure, complex, and high-profile casualty claims, working with Legal on litigation strategy, reserving practices, and resolutions.
Use claims data and the RMIS to identify loss trends and potential fraud, and provide actionable insights to Actuarial and executive leadership.
Partner with Claims, Product, Engineering, Safety, and Legal to translate operational data into policy narratives, support carrier renewals, and advance reforms that reduce long-term risk costs.
Lead, mentor, and scale teams across FNOL, Customer Care, Quality Assurance, and Advocacy; foster continuous improvement, psychological safety, and operational excellence.
Manage broker and carrier relationships and negotiations.
Support technological transformation and collaborate with Product and Engineering on claims technologies, AI solutions, and automated workflows.
Drive safety improvements through data analysis and root-cause identification.