Head of Business Operations

Reklame Health•New York, NY

22h•Hybrid

About The Position

We’re hiring a Head of Business Operations to help build the infrastructure, systems, and workflows that will power our next stage of growth. This is a high-impact role for an operator who loves building from zero, thrives in fast-moving environments, and knows how to turn complexity into clarity. You’ll work closely with the CEO and leadership team to strengthen how the company runs day-to-day while building the foundation needed to scale. This role sits at the intersection of business operations, clinician operations, talent operations, and growth execution. You’ll help streamline internal admin functions, improve credentialing and onboarding infrastructure, strengthen recruiting and workforce planning, and operationalize strategic growth priorities across the business. The role works alongside the Head of Clinical Operations and reports directly to the Chief Executive Officer. If you’re the kind of person who sees messy systems and immediately starts designing a better way, this role is for you. This role is instrumental in actualizing our mission. You will be tasked with fortifying the operational bedrock that enables ReKlame to scale with intention, maintain executional consistency, and expand the reach of our high-quality mental health and addiction care to those in greatest need. We are seeking an operator who perceives ambiguity not as a barrier, but as an opportunity to instill clarity and structure. The ideal candidate can advance execution while maintaining a strategic, holistic perspective. This is not a maintenance role. It’s a build role. You’ll have the opportunity to shape how the company operates at a foundational level, work directly with leadership, and create the systems that enable growth. You’ll touch some of the most important parts of the business, people, clinicians, operations, and execution — and your work will have an outsized impact on how the company scales. If you’re excited by ambiguity, energized by building, and motivated by helping a mission-driven company grow, we’d love to hear from you.

Requirements

7+ years of experience in operations, business operations, healthcare operations, or related startup roles
Experience building systems and processes across both clinical and non-clinical functions
Strong background in clinician operations, including onboarding, licensing, and credentialing
Experience with talent operations, recruiting processes, and workforce planning
Strong analytical and operational judgment
Comfort working cross-functionally and driving execution in fast-paced environments
Technology and AI Fluency: Comfort using AI tools, CRMs, automation, and systems thinking to increase individual and team output, improve workflows, and unlock operational efficiency
GRIT and Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles
Experience in healthcare, digital health, behavioral health, or care delivery environments is mandatory

Responsibilities

Build and improve internal systems, workflows, and SOPs across core business operations
Streamline administrative and back-office processes to increase efficiency and accountability
Improve how work moves across teams, reducing bottlenecks and making execution more consistent
Evaluate and manage tools, vendors, and external partners that improve operating leverage
Create scalable infrastructure across areas like internal coordination, documentation, compliance support, and people operations
Own and improve workflows for clinician onboarding, licensing, and credentialing
Build systems that support provider readiness, compliance, and speed to productivity
Partner with clinical leadership to ensure clinician operations keep pace with company growth
Improve visibility into onboarding progress, credentialing timelines, and operational constraints
Help create the infrastructure needed for a multi-state clinical scale
Improve recruiting operations, onboarding systems, and workforce planning processes
Partner with leadership on hiring plans tied to business needs and growth priorities
Build systems that improve hiring efficiency, candidate experience, and team readiness
Support the scaling of both corporate and clinical teams with a stronger structure and process
Help create a more repeatable and disciplined approach to talent growth
Partner with leadership to operationalize growth priorities and new initiatives
Build cross-functional workflows that connect strategy to execution
Support service line expansion, new market initiatives, and other high-priority growth efforts
Use data, planning, and process design to improve operating performance and scalability
Help leadership execute on critical company-building initiatives