Head of Brazil
About The Position
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission Truly global team - 250+ people, 50+ nationalities, 50+ languages Guided by our values - ownership, impact, humility, and heart - in deed, not just word
Requirements
- Strong preference to be based in São Paulo (Brazil), New York or Mexico.
- Ability to travel internationally periodically and ad-hoc to meet customers, partners and team members
- Exceptional knowledge and networks in the the Brazilian diaspora
- Advanced stakeholder management capability
- Experience building, developing, managing and leading teams
- Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus
- 7 to 15 years experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar
- An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes
- Bachelors or Advanced degree
- Fluency in Portuguese and English; other languages is a plus
Nice To Haves
- other languages is a plus
Responsibilities
- Establish a vision, strategy and execution plan for Brazil and all send and pay inn
- Lead the team on the ground to execute within collaboratively aligned timelines
- Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user rein-search, product quality, customer experience, team development and coaching
- Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindset
- Think creatively on ways to unlock growth, improve profitability and increase brand awareness
- Hire, inspire, develop and retain top, diverse talent
- Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more
- Build trust-based relationships with diaspora communities and commercial partners in the Brazil to increase brand awareness and unlock growth and unit economics improvements
- Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution
- Recommend improvements to product experience based on market, competitor and customer insights and feedback
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
