Head of Application Support

Cantor Fitzgerald/BGCNew York, NY
$300,000 - $350,000

About The Position

The Head of Application Support will play a crucial role in defining and executing our application support vision for FMX. This involves overseeing first-line support operations, leading major incident responses, and driving operational excellence through automation and AI tooling. The successful candidate will have a proven track record in managing global support teams and a deep understanding of electronic trading workflows and FIX protocols.

Requirements

  • Proven track record in managing global support teams
  • Deep understanding of electronic trading workflows
  • Deep understanding of FIX protocols

Responsibilities

  • Overseeing first-line support operations
  • Leading major incident responses
  • Driving operational excellence through automation and AI tooling
  • Defining and executing application support vision for FMX
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