Head of AI Strategic Programs, Commercial BTS

AbbVie•Mettawa, IL

10d•$206,500 - $393,000•Hybrid

About The Position

The Head of AI Strategic Programs, Commercial BTS will lead strategic AI initiatives to transform AbbVie’s commercial operations. Integrate advanced AI/ML solutions into commercial functions, optimizing healthcare provider and patient engagement, market strategy, product launch, and sales operations through actionable data insights.

Requirements

Bachelor’s degree required; Master’s in quantitative or business field preferred (e.g., Data Science, Business Analytics, Marketing, MBA).
2+ years’ experience in commercial operations, analytics, AI/ML, consulting, or business transformation, with at least 5 years combining technical and commercial leadership.
Proven success delivering enterprise-scale commercial technology or analytics programs.
Deep understanding of commercial processes, CRM, sales operations, and digital marketing platforms.
Strong track record in building and managing analytic/technical teams (4+ professionals).
Experienced in collaborating with and influencing senior commercial executives.
Hands-on with modern AI/ML tools relevant to commercial domains.
Budgetary experience; $20 million+ programs strongly preferred.
Setting Strategy: The ability to create and articulate an inspiring vision for the organization, not only for the areas they are directly responsible for, but the enterprise as a whole.
Setting Strategy: The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy.
Setting Strategy: An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.
Setting Strategy: The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.
Executing for Results: The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results.
Executing for Results: Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations.
Executing for Results: A risk-taker who seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks.
Executing for Results: A leader who is viewed by others as having a high degree of integrity and forethought in their approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization.
Leading Teams: The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.
Leading Teams: The ability to persevere in the face of challenges, and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.
Leading Teams: A leader who is self-reflective and aware of their own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and selfimprovement.
Relationships and Influence: Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
Relationships and Influence: An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in their beliefs, and active drive.
Relationships and Influence: Encourages others to share the spotlight and visibly celebrates and supports the success of the team.
Relationships and Influence: Creates a sense of purpose/meaning for the team that generates followership beyond their own personality and engages others to the greater purpose for the organization as a whole.

Nice To Haves

Pharma/Biotech commercial operations experience.
Background in commercial analytics, multichannel engagement, marketing science, or digital transformation.
Exposure to regulatory, legal, and compliance considerations in commercial AI/Data Science.
Experience with enterprise-grade AI/analytics platforms.

Responsibilities

Develop a 3–5 year AI-driven vision for commercial excellence, collaborating with Sales, Marketing, and Commercial Operations leadership.
Analyze and modernize commercial workflows, using AI for targeted outreach, segmentation, channel optimization, and marketing personalization.
Serve as the primary AI advisor for commercial leaders, bridging technical and business perspectives and ensuring solution strategies are aligned with commercial goals.
Oversee delivery of high-impact AI programs, from design to deployment and adoption, using a disciplined program methodology.
Build and develop a high-performing team with hybrid analytical and commercial capabilities. Mentor future leaders who can drive commercial-AI transformation.
Enforce ethical, compliance, and privacy standards in commercial AI deployments, ensuring regulatory adherence and fairness in model-driven decisions.
Accountable for commercial AI program budgets and organizational design.
Cultivate strong partnerships with Sales, Marketing, IT, Data Science, and external partners; provide advisory support at executive and cross-domain levels.
Foster an innovative and customer-centric mindset; demonstrate AbbVie’s leadership principles and support talent growth in AI-powered commercial functions.