Head of AI and Automation

Ericsson•Plano, TX

5d•Onsite

About The Position

We are now looking for Head of AI & Automation reporting into the Head of Cloud Software Services (CSS) Business Strategy & Program Office in Market Area Americas. In this role you will lead our team to drive AI and automation initiatives are strategically aligned to CSS priorities, deliver measurable value and are executed with strong governance and cross-functional collaboration. The role acts as the single point of contact for MACS CSS into cross-organizational AI and automation forums.

Requirements

Bachelor’s degree in engineering, Computer Science, Business, or related field; Master’s degree preferred.
10+ years of experience in telecom, technology, or services, with strong background in Service Delivery, operations, or managed services.
Proven track record leading cross-functional automation and/or AI initiatives from idea to scaled deployment in live operations.
Solid understanding of Cloud Software & Services portfolio and of automation/AI concepts and tools.
Strong stakeholder management, communication, and change leadership skills in a matrix environment across Market Area, Customer Units, and central units.
Ability to lead in ambiguity and drive the team with targeted priorities leading to impactful results.
Experience leading small teams or virtual programs and building data-driven, continuous improvement ways of working.
Excellent leadership, communication and influencing with ability to drive decisions within organization.
Acting with integrity and drive ethics and compliance adherence throughout the organization.
Customer and market insights.
Knowledge of the sales process.

Responsibilities

Manage funnel of all CSS AI use cases in collaboration with CSS domain teams.
Quantify and track value (cost, quality, speed, NPS), ensuring clear KPIs, transparent reporting, and deliver executive ready material as needed.
Serve as a single point of contact representing MACS CSS towards other forums (i.e MACS AI Hub, BA, Cross MA, SDU).
Govern across the funnel, identify roadblocks/resolutions, align on common architectures, patterns, and review gates (with alliance from SA SPOCs), increasing solution reuse and quality while reducing delivery risk and time-to-value for Americas CSS.
Promote CI/CD adoption & best practices across solution areas and ensure a building block to be leveraged and built upon for AI/Agentic frameworks through practical use cases and requirements.
Drive High Value asset adoption via Program Office to ensure these are adopted in programs in collaboration with the SA’s.
Drive flow automation within Business Ops & Program office by leading discovery, prioritization, and delivery of high-impact automation and AI use cases, from PoC and pilots to scaled, industrialized solutions in collaboration with other units such as finance, sourcing, CU Ops.
Conduct hackathons & knowledge sharing to surface, track, and industrialize ideas from concept to production, increasing innovation velocity and transparency across Americas CSS.

Benefits

Choice of three medical plan options
Dental plan option
Annual bonus
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits equal to the cost of basic life insurance and basic accidental death and dismemberment coverage
Company credits equal to the cost of short-term and long-term disability coverage
Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs