CORPORATE VICE PRESIDENT, Head of Agency Communities

New York Life•New York, NY

15h•$160,000 - $228,500•Hybrid

About The Position

New York Life is seeking a strategic and collaborative leader to serve as Head of Agency Communities across a network of approximately 12,000 agents and advisors in more than 100 General Offices. This senior leadership role shapes how agents and advisors connect, engage, and participate across the field organization. The leader sets the vision and direction for Agency Communities, translating business priorities and field insights into experiences, partnerships, and initiatives that strengthen engagement, belonging, and the overall field experience. The role leads a team, oversees a portfolio of initiatives, and partners across the organization to align efforts with business priorities and deliver measurable impact. It also helps shape the broader vision and direction of Agency Culture & Communities. The position is hybrid, with three days per week at the designated work location. It requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. The role is exempt from overtime, eligible for an annual discretionary bonus, and may be eligible for an incentive program. The stated base salary range is $160,000–$228,500; actual base salary depends on factors including experience, skills, qualifications, and job location.

Requirements

Significant experience leading community, culture, engagement, field experience, or related initiatives within a large organization.
Demonstrated ability to develop strategy and translate it into measurable business outcomes.
Experience leading teams and complex, cross-functional initiatives.
Strong executive presence, communication, influence, and relationship-building skills.
Ability to use data, stakeholder feedback, and business insights to inform decisions and drive results.
Strong business judgment and experience balancing competing priorities, investments, and stakeholder needs.

Nice To Haves

Experience within a field-based, sales, distribution, or agency environment.
Experience building new capabilities, functions, or operating models.
Background in culture, engagement, community building, organizational effectiveness, or a related discipline.
Experience leading organizational change and influencing across a complex stakeholder landscape.

Responsibilities

Define and lead the Agency Communities strategy, priorities, and roadmap.
Translate business objectives and field insights into initiatives, investments, and operating plans.
Establish governance, decision-making frameworks, and operating principles for the function.
Oversee internal affinity groups, communities, and Agency experiences that foster engagement, connection, and participation across the field.
Enable field leaders and General Offices to deliver meaningful experiences aligned with Agency priorities.
Evolve programs and offerings based on business needs and stakeholder feedback.
Establish mechanisms to gather and apply feedback from agents, advisors, and field leaders.
Build strong partnerships across Agency and Home Office teams to advance shared objectives.
Define success measures and use data and insights to guide improvement and investment decisions.
Lead, develop, and inspire a high-performing team.
Establish clear priorities, accountability, and performance expectations.
Help shape the broader vision and direction of Agency Culture & Communities.