Head of Aftermarket Sales

Pharma International S.A. • Apex, NC

7d

About The Position

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! Your role in our team You will develop and execute strategies to grow aftermarket sales (parts, service, and modernization), achieve contribution margin targets, manage the aftermarket sales budget, and approve transactions in line with signing authority guidelines Act as the voice of the customer while aligning with company goals; build and maintain strong customer relationships, resolve commercial issues promptly, and ensure thorough review of service agreements and contracts to mitigate risk Set clear goals and KPIs for aftermarket sales personnel, monitor performance against targets, analyze results, and implement corrective actions as needed Coach and mentor team members, establish training programs focused on aftermarket products and customer service excellence, collaborate with HR on staffing and development, and foster a positive, learning-oriented culture You will partner with senior management to define long-term organizational structures that support regional growth and participate in cross-functional projects and initiatives Interface across functions to ensure seamless information transfer, consistent customer support, and effective execution of aftermarket initiatives Monitor competitor activity, market trends, industry developments, and emerging technologies; implement and optimize CRM systems and reporting tools to track aftermarket performance Maintain a clean and safe work environment and demonstrate professionalism, accountability, and a positive attitude in daily operations

Requirements

• You have a bachelor's degree in Engineering, Business, or a related technical field, with at least five (5) years' experience in manufacturing or industrial environments and three (3) years of managerial experience or five (5) years in aftermarket/service sales
• Proven leadership skills with the ability to achieve results through others and manage multiple priorities effectively
• Strong customer focus with excellent relationship management, listening, and negotiation skills
• Ability to work independently while demonstrating strategic thinking and planning over a 1-2 year horizon
• You have excellent verbal and written communication, presentation skills, and ability to make persuasive arguments
• Knowledge of aftermarket sales strategies, marketing, and market planning
• Strong organizational, multitasking, and problem-solving abilities
• Proficiency in Microsoft Word, Excel, Outlook, and experience working with Salesforce or similar CRM systems
• Commitment to company values, vision, and continuous professional growth
• Willingness and ability to travel up to 35% annually

Responsibilities

• Develop and execute strategies to grow aftermarket sales (parts, service, and modernization), achieve contribution margin targets, manage the aftermarket sales budget, and approve transactions in line with signing authority guidelines
• Act as the voice of the customer while aligning with company goals; build and maintain strong customer relationships, resolve commercial issues promptly, and ensure thorough review of service agreements and contracts to mitigate risk
• Set clear goals and KPIs for aftermarket sales personnel, monitor performance against targets, analyze results, and implement corrective actions as needed
• Coach and mentor team members, establish training programs focused on aftermarket products and customer service excellence, collaborate with HR on staffing and development, and foster a positive, learning-oriented culture
• Partner with senior management to define long-term organizational structures that support regional growth and participate in cross-functional projects and initiatives
• Interface across functions to ensure seamless information transfer, consistent customer support, and effective execution of aftermarket initiatives
• Monitor competitor activity, market trends, industry developments, and emerging technologies; implement and optimize CRM systems and reporting tools to track aftermarket performance
• Maintain a clean and safe work environment and demonstrate professionalism, accountability, and a positive attitude in daily operations

Benefits

• You will work in a modern work environment with open culture towards improvements and new ideas
• You are part of a global operating company with a wide customer basis and a growing business
• You profit from international cooperation within group-expert network to implement corporate wide concepts
• You will work in a team who is focusing on customer requirements
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager