Director of Aftermarket Sales & Support

Alamo Group Incorporated•Winn, MI

About The Position

The Director of Aftermarket Sales & Support is responsible for developing and executing strategies that drive revenue growth, customer satisfaction, and operational excellence within the aftermarket segment. This role oversees parts and service and support programs to ensure customers receive exceptional post-sale experiences. The Director will lead cross-functional teams to optimize processes, expand market share, and deliver innovative solutions that enhance product lifecycle value.

Requirements

Ability to work in and contribute to a “LEAN” work environment.
Ability to promote safety to all employees and implement safe working practices.
Knowledge of ERP/MRP and CRM tools (JDE Preferred).
Knowledge of laws, regulations, and agency rules for industry to ensure compliance standards are met and exceeded.
Skilled and proficient with the use of personal computers; including quality assurance documentation and generic mainstream office software (i.e. Microsoft Excel, Word, etc.)
Ability to read and interpret product specifications and drawings.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to a problem.
Ability to identify complex problems and review related information to develop and evaluate/implement options and solutions
Ability to motivate, develop, and direct people to perform at their highest potential with the ability to identify and place the best people in the right job.
Ability to build and foster effective business relationships with vendors, customers, and other departments within the organization.
Ability to communicate effectively, both verbally and in writing, with the ability to formulate and deliver ideas and material in a clear and concise manner.
Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:
Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.
Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement
Bachelor's degree in Business, Engineering or related field (MBA preferred). Equivalent work experience may be considered in lieu of degree.
10+ years of experience in aftermarket, service, or related industry, with at least 5 in a leadership role.
4+ years of experience in a managerial capacity.
Strong understanding of supply chain, logistics, quality processes and customer service principles.
Proven track record of driving revenue growth and operational efficiency.
Excellent leadership, communication and negotiation skills.

Nice To Haves

Bachelor's degree in Business, Engineering or related field (MBA preferred).

Responsibilities

Provide leadership and accountability for safety results within the department.
Develop and implement aftermarket business strategies alighted with company objectives.
Identify new revenue streams and growth opportunities in parts, service, and support offerings.
Oversee aftermarket operations including parts distribution, service center(s) and field service team.
Communicate with cross-functional teams and department managers to resolve issues, provide status and achieve objectives.
Develop business plans, revenue forecasts, budgets, organizations and metrics consistent with a customer-centric and profitable organization and manage aftermarket group to achieve desired results.
Implement aftermarket sales/service strategies to proactively engage customers with products and service that bring value to customers and generate new business revenue.
Some travel to customer locations is required to gain field insights, strengthen relationships, and promote aftermarket sales and service offerings.
Drive initiatives to improve customer satisfaction and loyalty through superior service delivery.
Establish programs for technical support, training and proactive maintenance, including technical manuals.
Set and manage budgets, forecasts, and KPIs for aftermarket operations.
Monitor profitability and implement cost-control measures without compromising quality.
Lead and mentor a high-performing team across multiple functions.
Foster a culture of continuous improvement and innovation.
Analyze market trends, competitor activities and customer needs to inform strategy.
Develop pricing models and promotional campaigns for aftermarket products and services.
Gives work direction, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work.
May initiate and/or authorize employee hire, promotion, discharge, or transfer.