Head of Adoption & Value Realization, Agentic

Eightfold•Boston, MA

3d•Hybrid

About The Position

Eightfold AI is the category-defining Talent Intelligence platform. We help the world's largest enterprises hire, develop, and retain their workforce through AI and we are now leading the next chapter of that transformation: the agentic workforce. Our customers are not just buying software; they are buying a new operating model for talent. The Customer Agentic Adoption function exists to make sure that operating model actually gets adopted. This is a build role. You will stand up Eightfold's Customer Agentic Adoption function from the ground up — the team, the playbooks, the activation brand, and the muscle that turns purchased agentic capacity into measurable customer usage at enterprise scale. You will own the moment that defines whether agentic AI is a line item on a contract or a transformation our customers can feel. You will partner closely with Customer Value (retention and delivery) and Customer Growth (expansion), and you will report directly to the Chief Growth Officer.

Requirements

15+ years of enterprise SaaS experience, with at least 5 years leading a post-sale function (Customer Success, Adoption, Professional Services, or equivalent) at senior leadership scope
Proven track record of building or scaling an adoption or activation function inside a high-growth enterprise software company — ideally one going through a platform or AI-native transition
Demonstrated ownership of consumption, utilization, or product-led growth metrics at meaningful enterprise scale (not just logo retention)
Fluency with AI, agentic, or workflow automation products — you can hold a credible conversation with a CHRO, a CIO, and a Head of Platform Engineering in the same week
Track record of building Product feedback loops that influenced roadmap and shipped
Executive presence to operate as a peer to CHROs, CIOs, and CTOs at Fortune 500 customers
Experience leading distributed teams of functional and technical talent; comfort hiring, leveling, and developing senior individual contributors and managers
Strong analytical instincts — you reason from data, build dashboards that drive decisions, and hold your team to the same standard
Bachelor's degree required

Nice To Haves

Experience standing up an enablement, certification, or academy program that became a recognized brand in its category is strongly preferred
advanced degree or equivalent enterprise leadership experience preferred

Responsibilities

Build and Lead the Adoption Function: Hire, structure, and lead a team of functional and technical Adoption Leads accountable for moving customers from contract to consumption. Define the operating model, coverage model, and segmentation for adoption engagement across enterprise and standalone agentic accounts. Establish a clear handoff from Sales and Solution Delivery into Adoption, and a clear interlock with Customer Value and Customer Growth.
Own the Activation Playbook: Design the end-to-end activation journey for each agentic product line — from configuration through go-live through scaled production usage. Build the consumption analytics layer that gives Eightfold and its customers a shared, real-time view of usage, friction, and value realized. Instrument early-warning signals for at-risk adoption and build the rapid-response motion to intervene before utilization stalls.
Lead Agent Academy: Own Agent Academy as the category-defining certification and enablement platform for agentic workforce roles inside customer organizations. Build the curriculum, certification tiers, and customer-facing brand that make Eightfold the place enterprises send their people to become agent-fluent. Scale Agent Academy as both a customer adoption lever and a market-shaping asset for the broader category.
Be the Voice of the Customer to Product and Engineering: Run the Product and Engineering liaison function — a structured, evidence-based feedback loop from adoption reality into the roadmap. Translate consumption data, friction patterns, and customer interviews into prioritized product input. Partner with Product leaders to close the loop with customers on what shipped and what changed because of their feedback.
Build the Activation Brand: Position Eightfold's adoption motion as a differentiator in the market, not a cost center. Partner with Marketing to externalize adoption stories, benchmarks, and customer outcomes. Represent Eightfold at customer councils, executive briefings, and category-defining events on agentic workforce transformation.