Head of Account Management

Common Room

About The Position

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. As Common Room scales, long-term customer growth across all segments becomes just as critical as new logo acquisition. The Head of Account Management role exists to build and lead our Account Management function and to own retention and expansion across the entire Common Room install base. This role is responsible for defining how Common Room manages customer relationships at scale—across SMB, mid-market, and enterprise—turning customers into long-term partners and ensuring sustained growth within existing accounts. You will own renewals end-to-end, lead expansion strategy (including bringing two new products to market within the install base), and partner deeply with cross-functional leaders to deliver durable customer value. This is a highly visible, strategic leadership role requiring strong executive presence, operational rigor, and comfort navigating complex, multi-stakeholder customer environments.

Requirements

Have 8–12+ years of experience in Account Management, Sales, or Customer Success roles supporting SaaS customers across multiple segments.
Have experience building or scaling an Account Management or post-sale revenue function.
Have owned renewals and expansion across a broad install base, including high-ACV and high-volume customer motions.
Are comfortable operating at both the strategic and tactical level—setting vision while staying close to key customers.
Bring strong technical fluency across GTM tooling, data concepts, and integrations.
Can lead customer conversations with credibility while remaining collaborative and customer-centric.
Have grit and resilience—you navigate long cycles, negotiation friction, and organizational change with composure.
Enjoy building durable, long-term customer partnerships.
Are willing to travel as needed for strategic customer meetings and events.

Responsibilities

Build & Lead the Account Management Function
Design and build Common Room’s Account Management strategy, structure, and operating model across all customer segments.
Hire, develop, and lead a high-performing team of Account Managers over time.
Establish best practices for account planning, renewals, expansion motions, forecasting, and executive engagement.
Define success metrics for retention, expansion, and customer health in partnership with RevOps and Customer Success.
Own Renewals Across the Install Base
Own renewals for Common Room customers across all segments, ensuring predictable retention and strong gross and net revenue performance.
Lead complex renewal cycles involving procurement, security, legal, and executive stakeholders where applicable.
Proactively surface renewal risk and align internal teams early to mitigate churn.
Elevate how Common Room articulates value and ROI to customer leadership.
Own Expansion & Product Adoption
Own expansion revenue across the Common Room install base, identifying growth opportunities across teams, use cases, and business units.
Lead the go-to-market strategy for introducing two new products within existing customers, in close partnership with Product, Sales, and Marketing.
Develop repeatable, segment-aware expansion plays that scale from SMB through enterprise.
Drive executive-level conversations around roadmap alignment, value realization, and long-term partnership.
Partner Cross-Functionally
Work collaboratively with leaders across Customer Success, Sales, Solutions, Product, Marketing, and RevOps to deliver cohesive customer outcomes.
Bring customer insights from across segments back to influence product roadmap, packaging, and GTM strategy.
Serve as a senior escalation point for complex customer situations, balancing advocacy and commercial outcomes.
Ensure a seamless customer experience across pre-sale, post-sale, renewal, and expansion motions.

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle