Head Manager

Snipes•Bethesda, MD

2d•Onsite

About The Position

The Head Manager is responsible for managing the staff and all aspects of store operations within their home store to ensure the achievement of company objectives.

Requirements

Must be at least 18 years of age
2+ years of previous experience as a retail manager
High School Diploma or equivalent; College degree a plus but not required
Able to respond to store alarm problems as needed
Excellent communication and organizational skills
Strong drive to achieve results
Takes initiative and has problem solving skills

Nice To Haves

Enthusiasm for the brand
Strong customer service skills
Excellent communication skills
Strong problem solving skills
Team player with the ability to lead a team
Disciplined and self-motivated
Goal oriented
Adaptable and flexible
Fast learner

Responsibilities

Communicate the stores operational goals and directives to maximize the store teams contributions towards meeting the sales plan
Complete schedules, operational tasks, visual merchandising and follow processes within specified timelines
Ensure the payroll budget is met without compromising our customers’ expectations
Partner with District Manager and/or Human Resources on associate relations issues, which may include situations where termination may be warranted
Actively participate in store meetings and conference calls to foster innovative thinking, identify opportunities and business observations; communicate best practices and determine solutions through open and honest dialogue
Responsible for building a strong team that delivers sales and profit results
Provide honest and effective leadership with integrity that builds a performance-driven culture
Motivate team performance to drive sales by providing effective, timely feedback and evaluations on their specific productivity goals and performance
Identify the development needs of the individuals/team and trains to the knowledge and skills required.
Maintain further development through ongoing and consistent coaching
Recognize desired behaviors and deals effectively with poor performance situations through coaching to win with constructive and developmental feedback
Identify succession opportunities with associates who demonstrate the ability and willingness to progress and works with them to develop their capabilities towards next level advancement