Head End Engineer

CTDI•Rockdale, IL

12d•Onsite

About The Position

A Headend Engineer is responsible for overseeing the planning, installation, configuration, maintenance, and support necessary to ensure reliable telecommunication operations. Duties include designing, implementing, maintaining, and optimizing television and broadband headend systems. In this role, the Headend Engineer will work with industry-leading technologies including Cisco DNCS, Motorola DAC, DOCSIS, and CATV RF distribution systems to ensure reliable service delivery and network performance.

Requirements

5+ years Electrical Engineering experience.
Strong knowledge of Electronics Theory and Telecommunications.
Progressive thinker with excellent verbal and written communications skills.
Ability to interface effectively with the customer.
Knowledge of: Configuration of Cisco DNCS and Motorola DAC.
Knowledge of: Cisco DNCS Headend equipment familiarity: QAM Modulators, QPSK Modulators/Demodulators, Application Server.
Knowledge of: Motorola DAC Headend equipment familiarity: RADD, SEM, OM1000/2000, RPD, KLS, CPMS.
Knowledge of: DOCSIS implementation: CMTS, DSG RADD, TSBroadcaster.
Knowledge of: CATV RF Coax Distribution: Amplifiers, Splitters, RF Switches, Combiners, Signal Level Meter.
Knowledge of: IP network configuration.
Ability to multitask with excellent attention to detail.
Ability to work well with others.

Nice To Haves

Commitment to staying updated with emerging technologies and industry trends.

Responsibilities

Plan, design, and implement cable television headend systems for service center operations.
Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000, etc.).
Perform regular maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
Support DOCSIS implementation and configuration, including CMTS, DSG RADD, and TSBroadcaster.
Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, signal level meters).
Configure and maintain IP network elements associated with headend systems.
Interface directly with customers to resolve technical issues and provide system support.
Document configurations, changes, and maintenance activities; prepare reports as needed.
Collaborate with engineering, operations, and repair center teams; provide technical training and support.
Perform other related duties as assigned.