Head Coach (Store Manager)

Rally House

1d • Onsite

About The Position

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth! The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.

Requirements

• 5+ years of experience in retail
• 2+ years of store management and leadership experience
• Ability to analyze performance, identify opportunities, and drive improvement
• Advanced leadership and coaching skills with the ability to build high-performing teams
• Deep understanding of store operations, service standards, and execution
• Enthusiastic attitude with a passion for sports and retail
• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Nice To Haves

• Associates or Bachelor’s degree preferred

Responsibilities

• Attract, hire, develop, and retain top talent
• Create a culture of engagement, ownership, and continuous improvement
• Build a succession pipeline through intentional development plans
• Lead performance management, accountability, and recognition
• Set priorities and ensure execution of all operational standards
• Serve as the subject matter expert for all store operations
• Validate process execution through inspection and coaching
• Ensure compliance with all policies, safety standards, and controls
• Own store presentation and sales-driving visual execution
• Ensure fixtures, flow, and product placement maximize performance
• Partner with leadership to adapt merchandising to local market needs
• Hold the team accountable to cleanliness and organization standards
• Champion the customer experience and service culture
• Evaluate the store environment through the customer perspective daily
• Ensure consistent delivery of the Party service model
• Address systemic service gaps and coach leaders to sustain excellence
• Own store sales performance, payroll, and expense control
• Lead execution of high-volume events and hot markets
• Analyze results, set goals, and drive sustained performance improvement
• Build a results-driven culture through clarity, focus, and accountability

Benefits

• Exclusive store discount
• Competitive benefits package
• Flexible PTO
• 401k match
• Parental leave
• Paid holidays
• Continued development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree