Head Coach & Community Manager - McCormick Ranch, AZ

[solidcore]•Scottsdale, AZ

7d•Onsite

About The Position

The Head Coach & Community Manager at McCormick Ranch is responsible for sharing the [solidcore] brand and workout, reporting to the Area Manager. This role supports the studio's success and the company's mission to be the fastest-growing and most successful boutique fitness studio. The Head Coach is expected to embody exceptional coaching qualities, leading an average of ten classes per week and setting standards for other coaches. They provide high-level coach development, consistent feedback, and support during new coach trainings. This position involves delivering a best-in-class experience, meeting company utilization and retention expectations, and assisting with day-to-day studio operations under the direction of the Area Manager. The role also includes leading outreach and marketing efforts to scout new clients and build community partnerships, resolving client concerns, and maintaining knowledge of studio retail operations, including class packages, promotions, and apparel. Routine operational tasks such as ordering supplies, inventory, and maintaining sales logs are also part of the responsibilities, along with ensuring the studio and equipment are impeccably maintained and fully functional. Other duties and projects as assigned are also expected.

Requirements

This is a permanent, exempt, full-time position with an expected 40 hours per week (including classes coached).
Flexible and variable availability including weekends & holidays with ability to accommodate coach training schedules & the fluctuating needs of the business.
Ability to lift / carry a minimum of 30 pounds.
Proficiency in g-Suite and MS office, specifically excel and google sheets.
Optimism and hard work with a love for health, fitness, and the [solidcore] workout.
Passionate about helping others become the strongest version of themselves and achieve their goals.
Passionate about building relationships and developing teams, creating an environment that fosters growth.
Ability to thrive in a fast-paced, people-focused, entrepreneurial environment.
1-2 years prior group fitness experience.
Outgoing and personable with a desire to build relationships within and outside the [solidcore] community.
Team player with a positive attitude.
Genuine desire to inspire and motivate others.
Reliable and professional.
Comfortable on a mic leading a fast-paced class with loud music and lots of energy in the room.
Ability to model the [solidcore] brand and culture and serve as a lead representative of the [solidcore] community.
Superior client relations and communication skills.

Responsibilities

Serving as the [solidcore] studio’s lead coach, maintaining a full schedule of 10 classes per week.
Serving as an example and setting the expectations for new and existing coaches.
Delivering a best-in-class fitness and customer service experience consistent with [solidcore] standards.
Meeting company utilization & retention expectations on both an individual level and for the studio as a whole.
Taking direction from the Area Manager to assist with day-to-day operations of the studio.
Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.
Providing coach development to a team of coaches, delivering informal/formal feedback & assisting new coach trainings with in-person support.
Assisting as needed with responses to client requests and resolving concerns promptly and effectively.
Maintaining product knowledge for all studio retail operations, including class packages, current promotions, and apparel.
Executing routine operational tasks including, but not limited to ordering supplies, conducting inventory, and maintaining sales logs.
Ensuring the studio and equipment remain impeccable and fully-functioning at all times.
Other duties and projects as assigned and as needed.