Head Cleaner

The Metropolitan Opera•New York, NY

23h•Onsite

About The Position

The Head Cleaner is responsible for overseeing daily custodial operations and ensuring the facility is maintained in a clean, safe, and welcoming condition. This position supervises cleaning staff, assigns and monitors work, provides training, and ensures compliance with departmental policies, safety standards, and service expectations. The Head Cleaner serves as a working supervisor who leads by example, addresses operational issues proactively, and collaborates with management to support the overall needs of the building and its occupants.

Requirements

Prior supervisory experience in custodial, janitorial, housekeeping, or building services operations preferred.
Strong leadership skills with the ability to motivate, coach, and develop staff.
Excellent verbal communication and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Knowledge of cleaning methods, supplies, chemicals, and equipment.
Working knowledge of floor care processes, including stripping, waxing, and machine operation.
Ability to train staff effectively and reinforce standards and procedures.
Strong organizational skills and attention to detail.
Ability to handle employee relations matters fairly, professionally, and confidentially.
Commitment to workplace safety, diversity, equity, and respectful treatment of others.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Reliable attendance and dependability.

Responsibilities

Supervise and support cleaning staff to ensure assigned areas are maintained in a clean, safe, and orderly condition.
Maintain a strong understanding of the building layout, access points, and emergency procedures to respond quickly and effectively when needed.
Communicate clearly, professionally, and accurately with staff, management, and other building personnel while meeting operational deadlines.
Lead by example by demonstrating professionalism, accountability, and a positive attitude in daily operations.
Oversee daily work assignments and ensure tasks are distributed fairly and completed efficiently.
Monitor attendance, punctuality, and compliance with departmental policies, including attendance and sick leave procedures.
Address performance concerns promptly and consistently, including issues related to tardiness, insubordination, workplace conduct, and policy violations.
Promote a respectful and inclusive workplace by addressing inappropriate behavior, discrimination, bullying, or unprofessional conduct.
Identify operational challenges and implement practical solutions to improve departmental processes and overall efficiency.
Step in to perform cleaning duties or cover routines on any shift as operational needs require.
Train and onboard new employees on cleaning procedures, equipment operation, workplace expectations, and safety standards.
Ensure proper use, storage, and inventory control of cleaning supplies, chemicals, and equipment.
Enforce chemical safety standards and ensure staff consistently use required personal protective equipment (PPE).
Train staff in specialized floor care procedures, including stripping, waxing, and operation of floor machines.
Work collaboratively with the Building Services Manager and other departments to support facility operations.
Provide excellent customer service to internal and external stakeholders.
Recognize and resolve workplace conflicts early to maintain a productive team environment.