Full Time - Head Cashier - Closing

Lowe's Home Centers•Bee Cave, TX

1d•Onsite

About The Position

The Head Cashier provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. This role involves actively seeking out customers to understand their needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise. The Head Cashier listens to and responds knowledgeably and promptly to customer and employee questions, guiding them to the correct areas of the store and walking them through projects when necessary. They communicate information about stock, special orders, feature benefits, applications, and warranty information related to Lowe’s programs. Additionally, this role involves coaching, developing, providing feedback, and training associates in departmental duties or sales opportunities. The Head Cashier uses a cash register to process sales transactions, returns, and refunds according to company guidelines, and provides proper monetary change to CSA Front End associates. They remove security tags, verify product information, and bag merchandise for customers. To ensure efficient customer flow, the Head Cashier assists in line management, opening additional registers when necessary. They prepare the register area at the beginning and end of shifts by confirming functionality of registers and scanners and stocking supplies. Responsibilities also include inspecting returned merchandise for damages, entering and submitting customer orders, printing order tickets, verifying receipts, and signing off on loading tickets. The Head Cashier looks up product information and competitor prices for price matching, records store use items, and completes cash counting and daily reconciliation duties. They monitor cash in drawer and cash recycler levels, and observe merchandise entering and leaving store entrances and exits, assisting with alarms. The role involves detecting signs of shoplifting, theft, and security risks, and communicating them to management. The Head Cashier ensures compliance with housekeeping standards for cleanliness and organization, and maintains a safe and secure work environment by conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. They adhere to all safety requirements relevant to their job duties and operate store equipment as needed.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
Less than 1 Year Experience using common retail technology, such as smart phones and tablets
1 Year Retail experience as a cashier
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

1 Year Experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
1 Year Experience as a head cashier
Less than 1 Year Experience working in any department at a Lowe's retail store
1 Year Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
Less than 1 Year Retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
Provides proper monetary change to CSA Front End associates for register activities
Removes security tags, verifies product information, and bags merchandise for customers
Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
Inspects returned merchandise for damages
Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
Looks up product information and competitor prices for products to verify price match
Records all items that are used in the store on the store use lists
Completes cash counting and daily reconciliation duties as assigned
Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned