Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Columbia, SC

16h•Onsite

About The Position

The Head Cashier provides customer service and supports checkout operations at Lowe’s. The role assists customers with finding and selecting merchandise, answering product and project questions, and explaining stock, special-order merchandise, product features, applications, and warranty information. The Head Cashier also coaches, trains, and provides feedback to front-end associates. The position processes sales, returns, and refunds; manages register supplies and functionality; supports checkout lines and register coverage; and performs cash handling and reconciliation duties. Additional responsibilities include processing customer orders and loading tickets, inspecting returned merchandise, verifying price matches, recording store-use items, monitoring cash levels, and helping maintain store security, cleanliness, organization, and safety. The employee may operate store equipment as needed and perform other assigned duties.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Identify customer needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond to customer and employee questions, including guiding customers through store areas and projects when necessary.
Communicate information about stock, special orders, product features, applications, and warranties related to Lowe’s programs.
Coach, develop, train, and provide feedback to CSA Front End Team associates on departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout lines and open additional registers when needed to ensure adequate coverage.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete assigned cash counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to keep them within limit requirements.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate concerns to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements applicable to regular duties, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.