Full Time - Head Cashier - Day

Lowe's Companies, Inc.•New Hudson, MI

19h•Onsite

About The Position

The Head Cashier is responsible for providing excellent customer service, managing front-end operations, and supporting the front-end team. This role involves assisting customers with self-checkout, processing transactions, and ensuring a safe and clean store environment. The Head Cashier also plays a role in coaching and training other associates.

Requirements

Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smart phones and tablets.
1 to 2 years of retail experience as a cashier.
Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 to 2 years of experience as a head cashier.
1 to 2 years of experience working in any department at a Lowe's retail store.
1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

Responsibilities

Monitor and assist customers at self-checkout registers.
Proactively greet, assist, and engage with multiple customers.
Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving product.
Provide SMART customer service according to Lowe's policies.
Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
Respond knowledgeably and promptly to customer and employee questions.
Communicate information about stock, special orders, feature benefits, applications, and warranties.
Coach, develop, provide feedback, and train associates.
Process sales transactions, returns, and refunds using a cash register.
Provide proper monetary change to CSA Front End associates.
Provide supervision, coaching, and support to the CSA Front End Team.
Remove security tags, verify product information, and bag merchandise.
Answer incoming phone calls and direct calls or take messages.
Open additional registers as needed to ensure adequate coverage.
Assist in line management to improve checkout turnaround time.
Prepare the register area at the beginning and end of shifts, ensuring functionality of registers and scanners, and stocking supplies.
Inspect returned merchandise for damages.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Review and place online orders and returned merchandise in appropriate areas.
Look up product information and competitor prices for price matching.
Record items used in the store on store use lists.
Obtain safety bags and monitor cash in drawers to ensure it does not exceed requirements.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Detect and report signs of shoplifting, theft, and other security risks to management or Asset Protection.
Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization.
Maintain a safe and secure work environment, including conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adhere to all safety requirements relevant to job duties.
Operate store equipment as needed.