Full Time - Head Cashier - Closing

Lowe's Home Centers•Fort Collins, CO

2d•Onsite

About The Position

The Head Cashier provides SMART customer service by executing Lowe's customer service policies and procedures. This role involves assisting customers with locating and selecting merchandise, answering questions about products and programs, and processing sales transactions, returns, and refunds. The Head Cashier also coaches and trains front-end associates, manages register operations, and ensures compliance with store policies regarding merchandise, security, and housekeeping. Additionally, they maintain a safe and secure work environment and operate various store equipment.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
Less than 1 Year Experience using common retail technology, such as smart phones and tablets
1 Year Retail experience as a cashier
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

1 Year Experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
1 Year Experience as a head cashier
Less than 1 Year Experience working in any department at a Lowe's retail store
1 Year Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
Less than 1 Year Retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team).
Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
Provides proper monetary change to CSA Front End associates for register activities.
Removes security tags, verifies product information, and bags merchandise for customers.
Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage.
Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.
Inspects returned merchandise for damages.
Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
Looks up product information and competitor prices for products to verify price match.
Records all items that are used in the store on the store use lists.
Completes cash counting and daily reconciliation duties as assigned.
Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements.
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
Other duties as assigned.