Head Business Architecture L&H Operations

Swiss Re•Fort Wayne, IN

23h•$188,000 - $313,000•Hybrid

About The Position

This is a high-impact leadership opportunity at the heart of Swiss Re's L&H Operations. As Head Business Architecture L&H Operations, you will set the standard for how we execute across the full treaty life cycle — from onboarding through to claims payments. You will drive operational excellence with pace and discipline, strengthen governance and quality, and build the capabilities, mindset, and execution muscle that enable our global Operations teams to consistently deliver for clients, stakeholders, and the business. You will lead a global team of 20+ talented colleagues across key Swiss Re locations, working at the very heart of L&H Operations. This team operates in close partnership with Market Units, Operational Excellence, Risk Management, COO, CUO, and wider Operations teams worldwide. Far from being a support function, this team is expected to be a genuine catalyst — driving sharper execution, stronger standards, and practical transformation that turns strategy into progress and progress into measurable business impact. If you are looking for a team where your leadership truly matters and your work leaves a visible mark on the business, this is it.

Requirements

Proven track record of leading large, diverse global teams — with a demonstrated ability to create clarity, energy, and accountability that drives consistently strong outcomes
Strong project and change management expertise — with the ability to translate strategy into clear plans, decisive action, and delivering results that land with impact
Demonstrated success in operational excellence and process improvement — a consistent record of simplifying complexity, raising operational standards, and delivering tangible, measurable improvements at pace
Deep experience in governance and quality assurance frameworks — including risk management, controls design, and embedding a proactive risk culture across large, distributed teams
Excellent communication and senior stakeholder influencing skills — with the ability to build followership through transparency, credibility, and delivery across complex, matrixed organisations

Nice To Haves

Experience in Life & Health reinsurance or insurance operations, with familiarity of the treaty life cycle from onboarding through to claims
Exposure to data strategy, portfolio data management, or analytics enablement within an operations context
Experience designing and executing automation or digitalisation initiatives within an operations environment
Familiarity with COO/CUO operating models and working across Market Units in a global reinsurance or financial services setting
A college degree or equivalent professional qualification in a relevant discipline
Multilingual capabilities — excellent spoken and written English is essential; additional languages are a plus
A track record of building expert communities and creating career development frameworks that attract and retain top talent

Responsibilities

Set the bar for operational rigor and accountability — create a sustainable, trusted, and resilient Operations function that is built to perform at the highest level
Drive process alignment, simplification, and continuous improvement — maintain a relentless focus on execution, measurable outcomes, and delivery against Operations KPIs
Identify, prioritise, and execute operational excellence opportunities — remove friction, accelerate delivery, and make it easier for teams to do their best work
Define standard Operations processes — lead the design, testing, execution, and rollout of end-to-end process and system enhancements
Own the Operations governance and quality assurance framework — embed consistent risk appetite, strong controls, and a proactive risk culture across global Operations teams
Build frameworks and operational discipline — ensure portfolio data is trusted, usable, and actionable for analytics and decision-making
Turn standardisation and automation opportunities into delivered improvements — enable scalable growth and stronger business performance
Build and energise a global community of Operations experts — establish clear roles, responsibilities, deliverables, and shared standards of excellence
Create compelling expert career paths — attract, develop, and retain outstanding Operations talent across the globe
Lead and deliver strategic projects and initiatives — drive clear ownership, strong stakeholder engagement, and close collaboration with regional teams, Market Units, COO, CUO, and other key partners