HD Service Truck Technician

NORTHWEST TIRE INC•Fargo, GA

12d•Onsite

About The Position

Northwest Tire is hiring an HD Service Truck Technician to respond to roadside and on-site service calls for commercial, agricultural, industrial, and passenger vehicle tire repair and replacement. The technician inspects tires for damage, wear, and proper inflation; recommends repairs or replacements; and mounts, balances, repairs, and installs tires using specialized tools and equipment. The role also provides emergency roadside assistance to reduce customer downtime and includes maintaining service-truck equipment, tools, inventory, records, and vehicle readiness. Technicians operate safely in accordance with DOT regulations and company procedures and provide customer service by explaining repairs, answering questions, and ensuring customer satisfaction. This is a non-CDL position based in Fargo, North Dakota. The schedule is Monday through Friday, 7:30 a.m. to 5:30 p.m., with rotating Saturdays and no Sundays. Northwest Tire describes a supportive, community-minded culture, opportunities to learn and advance, and a history of promoting employees from within.

Requirements

Previous tire technician or service truck experience.
Valid driver's license and good driving record.
Tire mounting and repair experience.
Ability to use smartphone and tablet devices.
Customer service experience.
Ability to work safely under urgent conditions.
Ability to lift, carry, or move up to 75 lbs.

Responsibilities

Respond to roadside and on-site service calls for commercial, agricultural, industrial, and passenger vehicle tire repair and replacement.
Inspect tires for damage, wear, and proper inflation, and recommend repairs or replacements as needed.
Mount, balance, repair, and install tires using specialized tools and equipment.
Provide emergency roadside assistance promptly and efficiently to minimize customer downtime.
Conduct routine maintenance and safety inspections on service truck equipment and tools.
Maintain accurate service records, work orders, and inventory of tires, parts, and supplies.
Explain repairs, answer customer questions, and work to ensure customer satisfaction.
Operate the service truck safely while following DOT regulations and company safety procedures.
Keep the service vehicle clean, organized, and fully stocked for field service calls.