HD Analyst II

Restaurant Brands International•Syracuse, KS

2d•Onsite

About The Position

Restaurant Brands International Inc. (RBI) is seeking an HD Analyst II to join their team. RBI is one of the world's largest quick service restaurant companies, owning iconic brands like TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. The company is committed to growing these brands through their core values, strong relationships, and community support, while also focusing on sustainable outcomes through its Restaurant Brands for Good framework. This role is ideal for someone looking to make a high impact in a fast-paced and evolving environment.

Requirements

2+ years of experience in an IT support/HelpDesk support role.
Experience with HelpDesk software and remote support tools desired.
Retail experience to include POS and Back Office management applications including inventory systems.
Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred.)
Good understanding of LAN, WAN and Wi-Fi.
Good analytical skills.
Work well under pressure with minimal supervision.
Knowledge of PC systems.
Windows, Restaurant Management applications, Microsoft Office Suite and other related software.
Understanding of networking software.

Nice To Haves

Experience in a multi-shift or 24/7 environment preferred.

Responsibilities

Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
Install/update hardware and software to resolve system related issues per established procedures.
Diagnose and document system related issues in a timely and efficient manner.
Follow-up on unresolved issues to ensure timely resolutions.
Adjust activities based on call volume fluctuations.
Interpret user problems and recommend solutions.
Escalate unresolved issues to the correct resource.
Organize and prioritize tasks to ensure timely problem resolution.
Other duties as assigned.