HCVR Cage Cashier-Level I (Full Time; Third Shift)
About The Position
Provide excellent customer service to gaming and internal guests through cashier transactions while ensuring all funds are secure and accounted for. This role involves a variety of cashiering duties, including processing checks, chip redemptions, markers, payments, credit card advances, and bill breaking. The Cage Cashier is responsible for all funds entrusted during their shift and must understand and comply with all government regulations, including Anti-money Laundering (AML) regulations. This includes knowing when and how to submit a Suspicious Activity Incident Report (SAI) and recognizing red flags of suspicious transactions. The position requires the ability to complete necessary paperwork for Currency Transaction Reports (CTRs), Monetary Instrument Logs (MILs), and Multiple Transaction Logs (MTLs), as well as process OFAC screenings. The role also involves creating and maintaining customer Resort Advantage (RA) accounts, monitoring floor activity, and identifying customers attempting to structure transactions or evade identification requirements. The Cage Cashier must be proficient in various cage positions, including front line, employee, chip bank, marker bank, poker cage, F&B, and bank. Accurate counting and processing of chip transactions, including handling large chip transactions, is essential. The position requires the ability to complete all paperwork accurately, verify play before payment to comply with Title 31 and Know Your Customer regulations, and utilize a computer workstation for most functions. Additionally, the role may involve assisting in the box office with ticketing for event center shows. Participative teamwork, proactive problem-solving with customer incidents, and adherence to all departmental and company policies are expected. Flexibility in working additional hours, shifts, days off, and daily assignments is required.
Requirements
- High school diploma or GED required
- Six months cashier/cash handling experience preferred
- Basic math skills
- Intermediate computer skills
- Basic 10 key adding machine skills
- Good oral and written communication skills
- Excellent interpersonal skills
- Ability to handle multiple priorities in a fast-paced environment
- Attention to detail
- Willing to learn and to be adaptable
- Ability to work independently
- Neat, professional appearance with excellent personal hygiene
- Documented teamwork behaviors and attitudes
- Clean criminal record concerning finances
Responsibilities
- Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Responsible for all funds entrusted during an assigned shift
- Deliver excellent customer service to all gaming guests
- Understand and comply with all government regulations
- Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
- Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
- Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
- Process cashiering transactions for guests including cashing checks, chip redemptions, markers and payments, credit card advances, bill breaking and other transactions
- Able to handle extremely large chip transactions accurately utilizing calculation tools to determine correct payout as well as correct payment to the guests
- Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA
- Floor Monitor, checking and entering all customer data needed to comply with government regulations
- Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
- Able to work all front line, employee, chip bank, marker bank, poker cage, F &B and bank positions
- Able to complete all paperwork accurately, verifying play before payment to comply with Title 31 and Know Your Customer regulations
- Utilize computer workstation for majority of the functions of the cashier job.
- Count and process chip transactions accurately
- Process jackpot payouts, verify W2-G paperwork
- Exhibit sound decision-making
- Work in box office assisting with ticketing for event center shows
- Participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
- Proactive with customer incidents and able to solve issues or contact supervisor to help ensure resolution with guests
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
- Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
