HCV Remittance Specialist

Evergreen Residential•Charlotte, NC

14h•Onsite

About The Position

Evergreen Live, Evergreen Residential’s single-family residential property management company, is seeking an organized, detail-oriented professional to support its Housing Choice Voucher (HCV) program. The role supports accurate Housing Assistance Payment (HAP) processing, reconciliation, and communication with Housing Authorities as part of the Central Operations team. The position is based in the North Carolina office and requires working in the office five days per week. The specialist processes and reconciles HAP payments, investigates payment discrepancies, follows up with Housing Authorities, and coordinates with internal teams to resolve account issues. The role also maintains accurate records, reports on outstanding items, and supports process improvements while following HUD guidance, Housing Authority procedures, and company policies. The position requires occasional additional hours as business needs require, subject to applicable policies and law.

Requirements

High school diploma or GED equivalent required.
Excellent accuracy, organization, time management, and analytical problem-solving skills.
Ability to handle confidential financial and resident information professionally.
Strong written and verbal communication skills and ability to manage multiple deadlines independently.
Proactive and accountable, with the ability to work collaboratively in a high-volume environment.
Ability to work in the North Carolina office five days per week.

Nice To Haves

Additional education in accounting, finance, or business.
One to two years of accounts receivable, reconciliation, payment processing, or property management experience.
Experience with the HCV program, Housing Authorities, or subsidized housing.
Solid working knowledge of Microsoft Office, particularly Excel.
Experience with Smartsheet.

Responsibilities

Allocate and accurately post monthly HAP remittance payments to appropriate resident ledgers in Ender.
Retrieve and review Housing Authority remittance statements and reconcile payment details against deposits, HAP contracts, and resident accounts.
Investigate and resolve missing, delayed, partial, unidentified, or incorrectly applied payments in partnership with Accounting.
Follow up with Housing Authorities regarding delinquent HAP balances, missing remittance information, and unavailable portal data.
Process interim HAP changes, retroactive adjustments, subsidy increases or decreases, and related ledger corrections promptly.
Collaborate with Collections to distinguish Housing Authority obligations from resident-responsible balances and resolve HAP-related delinquencies.
Partner with Renewals and the HCV team regarding contract renewals, rent changes, payment interruptions, and missing HAP documentation.
Support reconciliation of outstanding Housing Authority balances for current and former residents, including post-move-out payments.
Maintain complete, accurate, and up-to-date records of payments, outreach, discrepancies, and resolutions in Ender and Smartsheet.
Prepare status updates on outstanding payments, unapplied funds, and reconciliation items, and escalate unresolved issues appropriately.
Maintain working knowledge of HUD guidance, applicable Housing Authority procedures, and company policies.
Identify process improvements and assist with additional projects and duties as assigned.