HCM Platform & Benefits Specialist

OneDigital•Tucson, AZ

About The Position

The HCM Platform & Benefits Specialist serves as a subject matter expert responsible for supporting the implementation, configuration, and ongoing administration of HCM platforms and employee benefit programs for ASO and PEO clients. This role plays a critical part in ensuring successful client onboarding, accurate system configuration, seamless open enrollment experiences, and ongoing benefits administration support. The position combines technical platform expertise, benefits administration knowledge, and operational discipline to deliver a consistent, high-quality client experience. Unlike a traditional benefits administrator role, this position extends beyond transactional benefits support and functions as a platform specialist, implementation partner, and operational resource. The HCM Platform & Benefits Specialist helps establish scalable processes, supports continuous improvement initiatives, and contributes to the long-term growth of the HCM Managed Services division.

Requirements

3+ years of experience in benefits administration, HRIS, payroll, HCM, PEO, ASO, or related environments
Experience configuring HCM, payroll, or benefits administration platforms
Strong understanding of employee benefits administration and open enrollment processes
Experience supporting multi-client service environments
Knowledge of ACA, COBRA, Section 125, and general employee benefits concepts
Experience with platforms such as isolved, PrismHR, UKG, ADP, Paylocity, Paycom, Workday, or similar systems
Experience supporting implementations, onboarding projects, or system conversions
Strong organizational and project management skills
Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Nice To Haves

A passion for employee engagement and health & wellbeing including a focus on improving the lives of employee populations.

Responsibilities

Configure HCM platforms, benefit plans, deductions, eligibility rules, workflows, and employee self-service functionality
Support new client implementations, including benefits setup, testing, validation, and go-live activities
Assist with system conversions, data imports, and platform configuration audits
Partner with implementation consultants, payroll teams, and client service teams to ensure successful client onboarding
Troubleshoot configuration issues and recommend solutions that align with established standards
Maintain implementation documentation, setup guides, and platform configuration standards
Configure and manage annual open enrollment projects for client organizations
Build and maintain benefit plans, carrier connections, eligibility rules, and deduction structures
Support carrier integrations, enrollment file feeds, and eligibility reporting processes
Conduct audits of enrollment records, payroll deductions, and benefits-related system data
Assist internal teams and clients with benefits related questions, escalations, and troubleshooting pertaining to HRIS administration
Support special enrollment events, plan changes, and ongoing system maintenance activities
Coordinate with brokers, carriers, and internal stakeholders to ensure accurate benefits administration
Develop and maintain standard operating procedures (SOPs), process maps, and training materials
Create documentation that promotes consistency and scalability across the HCM Managed Services team
Train internal team members on platform functionality, benefits processes, and best practices
Identify opportunities for automation, process improvement, and operational efficiency
Participate in quality assurance reviews and operational improvement initiatives
Serve as a subject matter expert for supported HCM platforms and benefits administration processes