HCM/HRIS Partner Experience Specialist

AE Perkins•Dallas, TX

6d•$65,000

About The Position

POSITION SUMMARY: WorkforceGo, a Human Capital Management Software as a Service (SaaS) solution, is seeking a client and partner focused, highly energetic, and experienced Partner Experience Specialist to join our Product Experience team. The Partner Experience Specialist will oversee the management of multiple Partner client implementations. In this role, the Partner Experience Specialist will provide operational guidance overseeing every deliverable of the assigned implementation projects, as well as complete non-core module projects on behalf of the Partner. To ensure success as a Partner Experience Specialist, there will be a requirement for a significant understanding of business strategy, product knowledge, project deliverables, and practical experience in project strategy.

Requirements

Proven project management experience, with the ability to lead and direct multiple projects effectively from start to finish.
Strong understanding of business operations, project strategy, and budget planning, with an ability to align project goals with organizational objectives.
Strong analytical skills with the ability to apply strategic thinking to assess project needs, anticipate challenges, and propose solutions.
Excellent written, verbal, and presentation skills, with the ability to build relationships, manage client interactions, and communicate effectively with stakeholders.
Demonstrated problem-solving skills, with the flexibility to adapt to changes in project requirements, timelines, or resource availability.
Familiarity with enterprise applications, web technologies, SaaS solutions, and proficiency in report-writing and presentation tools.
Highly organized with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously in a dynamic environment.
Experience in managing and directing cross-functional teams, with a focus on achieving results through effective collaboration and leadership.
Ability to travel, ideally once per year
Bachelor’s degree in related field or equivalent experience required.
5+ years of relevant previous work experience in project management and consulting role, ideally within HCM, SaaS, or cloud-based solutions is required.
Professional experience with exposure to one or more of the following disciplines: consulting, strategic planning, and/or project management.

Responsibilities

Assist partners with project implementation plans and strategies, including setup, resource allocation, and timeline management to meet implementation deadlines.
Oversee and direct partners and their project operations to ensure successful project implementations.
Act as a liaison between Partners and WorkforceGo stakeholders to communicate project statuses, discuss objectives, and ensure alignment with project requirements.
Identify, analyze, report on, and assist Partners with resolving project issues.
Ensure all project and implementation documents are fully gathered from Partners and are accurately maintained, updated, and accessible in WFG’s systems.
Complete non-core module implementations on behalf of the Partner, as well as assist the Product Experience Team with direct client projects as needed.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k) Matching
No-Cost Prescriptions
No-Cost Direct Primary Care, Virtual Care and Mental Health Self-Care program Offerings
Flexible Spending Accounts
Health Savings Accounts
Disability & Life Insurance
Employee Assistance Program
LegalShield ID Shield
Commuter Reimbursement Plan
Tuition Reimbursement
Bonus Pay - This position falls under our corporate bonus plan, which entitles you to up to 10% of your annual salary as a bonus payout each year.
ADDITIONAL BENEFITS INCLUDE:
Wellable membership
Telescope Health (telehealth) through Accresa
Intellect (mental health) application
Employee engagement activities, including voluntary events, raffles, book club, and more!