Partner Relations & Experience Specialist

Otterbein SeniorLife•Lebanon, OH

12d

About The Position

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind. Overview: The partner experience at Otterbein SeniorLife is critical in our strategy to make our organization THE place to work. The Partner Relations & Experience Specialist is a key member of the People & Culture (P&C) team responsible for supporting the Director of Partner Relations & Experience in key areas of the partner and candidate experience, including but not limited to recognition, internal communication, events/activities, and partner surveys.

Requirements

Bachelor’s degree, OR
4+ years of relevant experience, OR
Combination of relevant education, certification, and experience
Proficient with Microsoft Office products
The position requires day travel and occasional overnight travel to the sites that its supports throughout Ohio and Indiana.

Nice To Haves

Prior experience desired with;
UKG or similar HRIS
Greenhouse or similar ATS
Red e App or similar internal communications app

Responsibilities

Assist with the administration and implementation of current and future recognition programs
Enhance and suggest new ideas for recognition opportunities
Support administration of the company’s internal communication application
Create calendars and schedules of meaningful content and messages
Act as the key point of contact for questions and escalate to appropriate parties when necessary
Administer partner surveys
Edit current surveys and create new surveys to capture necessary data and feedback
Run regular reports of completed surveys and collaborate with P&C leadership to create insightful and actionable dashboards and reports for leadership
Assist and/or lead Home Office partner engagement events
Propose new engagement initiatives based on feedback or trends
Lead the onboarding experience for new hires at the Home Office
Act as primary contact for questions regarding pre-employment and onboarding for new hires across the organization
Continuously improve the onboarding experience based on feedback
Research and implement, if justified, the automating and/or outsourcing of the pre-hire experience
Facilitate and coordinate orientation for assigned locations as needed
Assist with the coordination, scheduling, and facilitation of P&C training programs
Partner with P&C Leadership to develop and implement new training programs
Regularly visit locations within assigned region to develop and foster a people-centered culture
Partner with managers to ensure disciplinary actions are accurate and compliant
Assist with facilitation of partner round tables
Act as point of contact for P&C related questions
Partner with on-site leaders to ensure regular safety committees are occurring and collaborating on appropriate action plans
Support on-site partners with appropriate documentation of injuries and OSHA logs as required
Collaborate with Partner Services team on proper administration of Worker’s Compensation documentation
Support the maintenance, administration, and training of the company’s Applicant Tracking System
Update and maintain job descriptions
Ensure adherence to applicable labor laws, regulations, and company policies
Support on-site partners as needed for accurate and compliant documentation and processes to prepare for state surveys

Benefits

Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work