HCM Administrative & Front Office Assistant

Reynoldsburg City School District•Reynoldsburg, OH

1d•Onsite

About The Position

The HCM Administrative & Front Office Assistant provides professional front desk reception services and administrative support for Central Office while serving as direct administrative support to the Assistant Superintendent of Human Capital Management. This position assists with daily office operations, Human Capital Management initiatives, records management, recruitment and onboarding activities, departmental communications, and special projects. Front desk coverage and visitor services remain an essential core responsibility of the position, while administrative and Human Capital Management support duties are performed in accordance with departmental priorities and supervisory direction.

Requirements

High school diploma or GED required.
One (1) year of clerical or administrative experience.
Strong customer service and communication skills.
Proficiency in Microsoft Office Suite or Google Workspace.
Ability to maintain strict confidentiality and handle sensitive information appropriately.
Knowledge of modern office and receptionist procedures.
Knowledge of customer service standards and public relations.
Knowledge of confidentiality practices in public sector environments (e.g., FERPA, HIPAA guidelines).
Knowledge of basic Human Capital Management/Human Resources concepts.
Knowledge of student record systems and transcript processing platforms (e.g., PowerSchool, Parchment).
Skilled in Microsoft Office Suite or Google Workspace platforms.
Skilled in accurate, high-volume data entry and sharp attention to detail.
Skilled in organization, calendar platforms, and time management tools.
Skilled in professional written and verbal communication.
Ability to maintain unwavering confidentiality regarding sensitive student and personnel records.
Ability to provide calm, professional front-office support during high-traffic periods.
Ability to learn, adapt to, and navigate evolving Human Capital Management software and processes.
Ability to manage multiple competing priorities effectively in a high-volume environment.
Ability to work independently and collaboratively while supporting shifting departmental goals.
Ability to establish and maintain positive working relationships with employees, administrators, students, community members, and external partners.

Nice To Haves

Experience in a school district or public sector office environment.
Strong organizational and multitasking skills in a fast-paced setting.
Experience with data entry, student information systems, or HR office management systems.
Interest in a Human Resources or Human Capital Management career pathway.

Responsibilities

Manage calendars, appointments, meetings, interviews, and departmental scheduling.
Prepare correspondence, reports, presentations, agendas, meeting materials, and other departmental documents.
Attend weekly Human Capital Management and leadership meetings to document and monitor follow-up items and facilitate clear department communication.
Compile, organize, and prepare reports and documentation related to staffing, recruitment, onboarding, and employee retention.
Coordinate communication and information sharing among HCM staff, district administrators, school leaders, and external partners.
Support special projects, strategic initiatives, and other duties as assigned by the Assistant Superintendent.
Answer and direct phone calls, greet visitors in a professional manner, and maintain continuous front desk coverage.
Process incoming and outgoing mail, packages, and deliveries.
Inventory, order, and distribute office supplies.
Coordinate central conference room scheduling and meeting logistics.
Maintain office communication resources, staff directories, and coordinate basic office equipment service requests.
Prepare, process, and file student work permits in accordance with regulatory guidelines.
Process and prepare unofficial high school transcripts utilizing PowerSchool.
Advise graduates on the district procedures and processes required to obtain official transcripts through Parchment.
Organize, maintain, and audit physical and digital filing systems within Human Capital Management to ensure strict compliance and confidentiality.
Perform accurate data entry of non-sensitive information into Human Capital Management systems.
Prepare, organize, and track employment-related forms, packets, and administrative documents.
Coordinate onboarding and recruitment logistics, including preparing orientation materials, scheduling new hires, and managing interview logistics.
Assist with verifying academic credentials and transcripts for incoming district staff.
Assist Human Capital Management staff with employee relations events and professional development logistics as assigned.