HBCU NCDMV Vehicle Services Director’s Office Internship

State of North Carolina

3d • Onsite

About The Position

Join the North Carolina Division of Motor Vehicles (NCDMV) Vehicle Services Director’s Office as an intern and gain hands-on experience supporting statewide vehicle services operations and performance improvement initiatives. This on-site internship, based at NCDMV Headquarters in Rocky Mount, NC, provides exposure to data analysis, policy development, contract administration, and performance management within a high-impact, customer-focused environment. The intern will support a major division-wide project focused on developing new Key Performance Indicators (KPIs) for License Plate Agencies (LPAs). This work will inform revisions to LPA contracts and Standard Operating Procedures (SOPs) to ensure agencies meet established customer service standards. The role includes collaboration with the Vehicle Services Director’s Office, legal advisors, the Commissioner’s Office, and multiple internal DMV units, offering a comprehensive view of decision-making at the executive and operational levels.

Requirements

• Enrollment in a program related to data analytics, public administration, business, mathematics, economics, engineering, or a related field.
• Strong mathematical, analytical, and data interpretation skills.
• Excellent written communication skills, with the ability to draft clear and professional documents.
• Interest in performance management, policy development, contracts, or public-sector operations.
• Ability to work collaboratively with diverse stakeholders in a professional, on-site environment.

Nice To Haves

• Experience or coursework in research methods, data analysis, or project management is preferred.

Responsibilities

• Assist with the development and analysis of KPIs for License Plate Agencies (LPAs).
• Support the revision of LPA contracts and Standard Operating Procedures, including researching legal and operational implications.
• Conduct mathematical analysis, data analysis, and time-and-wait studies related to customer service performance.
• Assist with expansion analysis and evaluation of LPA service capacity and efficiency.
• Compile research findings and contribute to written reports, recommendations, and draft policy documents.
• Support project management activities, including tracking milestones and coordinating with stakeholders.
• Participate in meetings with director’s office staff, subject matter experts, legal advisors, and other DMV units.
• Potentially travel within North Carolina to observe and study LPA operations and service times.

Benefits

• Hands-on experience with statewide performance improvement and contract revision initiatives.
• Exposure to executive-level operations within the Vehicle Services Director’s Office.
• Opportunities to work closely with leadership, including the Director, Assistant Directors, SMEs, and support staff.
• Practical experience in data analysis, research, and policy development in a public-sector setting.
• Mentorship from experienced professionals, including the Program Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed