Hazardous Materials Call Center Support Specialist
About The Position
3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT), a critical unit within our 24/7/365 high-performing Call Center. This role involves assisting organizations in navigating high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. Responsibilities may include interpreting Safety Data Sheets (SDS), and depending on experience, supporting transportation logistics and international incident response. The role is part of a collaborative, mission-driven team focused on environmental safety and compliance. 3E offers career growth opportunities, structured onboarding, hands-on training, and mentorship. This position can be performed fully remotely within the U.S., with fixed working hours to ensure consistent coverage.
Requirements
- 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
- High school diploma or GED
- Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
- Strong communication and active listening skills
- Ability to stay focused, flexible, and calm under pressure
Nice To Haves
- Call center or high-volume support experience
- Current or prior HazMat certification or equivalent training
- Field experience (e.g., spill response, lab packs, remediation)
- Environmental/safety coursework or certifications
- Emergency response or industrial safety roles
Responsibilities
- Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
- Assist with transportation logistics and global incident response based on your training level.
- Navigate multiple call types in a fast-paced, high-volume environment.
- Deliver exceptional service with empathy, urgency, and professionalism.
- Collaborate with cross-functional teams to drive high-quality resolutions.
- Follow established protocols while maintaining accuracy and compliance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
