Hawaii-Associate-Hawaii Products

JBT Americas•Honolulu, HI

2d•Onsite

About The Position

Under the general direction of the Hawaii Product Department Supervisor, this position supports the planning, contracting, promotion, operation, and administration of Hawaii Product offerings. This role assists with product setup, reservations coordination, vendor communication, contract administration, sales support, digital content updates, and data management to ensure the successful operation and promotion of Hawaii Products.

Requirements

Ability to communicate effectively in English and Japanese, both verbally and in writing.
Ability to work cooperatively with team members, business partners, and customers.
Basic interpersonal communication skills.
Interest in tourism, travel products, and customer service.
Familiarity with Microsoft Office applications and general computer systems.
Ability to follow instructions, manage assigned tasks, and meet deadlines with attention to detail.
Willingness to learn new skills and adapt to changing business needs.

Nice To Haves

Associate degree, college degree, or equivalent work experience preferred.
0–2 years of experience in customer service, travel industry, administrative support, marketing support, or related fields preferred.
Basic understanding of Hawaii’s tourism industry and visitor experiences preferred.
Familiarity with digital tools, content management systems, social media platforms, or design software is a plus.
Valid Hawaii driver’s license preferred.

Responsibilities

Support product setup and maintenance within reservation and internal systems.
Process and coordinate reservations, inventory allocations, and related operational tasks.
Maintain accurate product, tariff, and booking information.
Assist sales offices and internal departments with product-related inquiries.
Assist in coordinating contracts and agreements with vendors and business partners.
Support the review and maintenance of rates, commissions, and contract information.
Maintain vendor records and contract documentation.
Assist with the implementation of new products and services.
Support sales offices (Japan and other markets) with product information, promotions, and issue resolution.
Support quality control activities and product inspections.
Assist in monitoring customer feedback and operational issues.
Coordinate with vendors and internal departments to resolve routine issues.
Support FAM tours and product verification activities.
Assist in updating website and social media content related to Hawaii Products.
Support the creation and maintenance of promotional materials.
Coordinate content updates, product descriptions, and sales information.
Assist with digital marketing activities that support product sales.
Support communication between Hawaii Product, Sales, Operations, and other departments.
Assist with special requests, group products, and promotional campaigns.
Help ensure smooth implementation of new programs and initiatives.
Maintain product, contract, and sales information in company systems.
Assist in preparing reports related to sales performance and product operations.
Compile and organize data for marketing and business analysis.
Ensure information accuracy across systems and channels.
Support company-wide events and initiatives by assisting with promotional materials, product-related information, and operational tasks as needed.
Assist with cross-functional projects and departmental initiatives as assigned.
Participate in training and professional development opportunities to enhance knowledge of Hawaii Products, tourism trends, digital tools, and JTB-related business.
Provide support to management and other departments during peak periods or as business needs require.