Hardware Technician

Marathon Health • Indianapolis, IN

1d • Remote

About The Position

This position provides first-level technical support for hardware, applications, and operating systems, with a primary focus on onboarding, offboarding, replacement equipment, and other hardware requests. This role is responsible for remotely wiping and re-provisioning laptops for Health Centers to ensure they are ready for backfill and new hires. The role ensures day-one hardware readiness for all new teammates and manages equipment retrieval from departing teammates, while providing clear, timely communication to ticket submitters on status and resolution.

Requirements

• Associate’s degree in information technology and 3+ years’ experience in IT support or related field, or equivalent combination of education and experience.

Nice To Haves

• CompTIA A+ and/or Network+
• Proven experience performing in a remote office environment
• Experience administering Microsoft Windows operating systems and Office products
• Experience with Windows Server environments
• Excellent communication and interpersonal skills
• Problem-solving and analytical skills to troubleshoot and resolve technical issues.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Act as the initial point of contact for all hardware requests, assisting users via phone, chat, and ticketing system submissions.
• Ensure that all requests are promptly resolved, appropriately routed, or escalated for timely resolution.
• Deliver technical support for computer hardware, telephony systems, and peripherals.
• Work closely with the onboarding team to ensure day-one hardware readiness for all new hires.
• Work closely with the offboarding team to ensure equipment is wiped in the field or retrieved from termed teammates.
• Consistently meet or exceed established Service Level Agreements (SLAs) for issue resolution, maintaining high standards of customer service.
• Adhere strictly to all IT policies and procedures, including compliance with HIPAA, PCI, and HITRUST requirements.
• Continuously expand technical expertise through self-directed learning and hands-on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree