MSP Hardware Technician

My IT Crew•Brooklyn, NY

2d•Onsite

About The Position

Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew. At My IT Crew, we believe every team member deserves a voice. Since 2016, we’ve been a leader in the Managed Service Provider (MSP) space by doing things differently—empowering our people, embracing innovation, and delivering exceptional service. We are looking for a Hardware Technician to join our Brooklyn team. This role is designed with a structured transition.

Requirements

3+ years of Windows-based IT support, systems administration, or hardware repair experience.
Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
Experience with shipping/receiving, labeling, and equipment logistics.
Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
Communication: Excellent interpersonal skills to work effectively with clients during outages.
Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
Problem Solving: A proactive mindset with strong critical thinking skills.

Nice To Haves

Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred) or equivalent experience.
CompTIA A+ is highly preferred.
Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.

Responsibilities

Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
Maintain accurate inventory logs and service records in ConnectWise and asset systems.
Ensure the workspace and equipment areas remain clean, organized, and secure.
Pre-configure and test new equipment (Windows/Linux) before deployment.