Hardware Support Specialist - Bilingual Korean and English
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. U.S. Bank is seeking a Hardware Support Specialist with move/add/change support and break/fix support experience to contribute toward the success of our technology initiatives. Installs, relocates, reconfigures, removes, and maintains hardware, voice, and online data processing equipment. Assists with records and audits of equipment, space, and spare parts inventories. Supports the installation, additions, moves, and changes to POS systems. Provides break/fix on-site support for all equipment within merchant's locations. Grants emergency access to critical environments within a high-risk facility to vendors and other business line staffing. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Requirements
- High school diploma or equivalent, OR Technical or vocational certification
- At least 2 years' experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.
- At least 2 years' experience within a total information technology (IT) environment.
- Bilingual ability to read, write, and speak in business-level proficiency of KOREAN language and English
Nice To Haves
- Basic understanding in: IT standards, procedures, policy
- Basic understanding in: Mainframe hardware, Networking/communications hardware, Mid-range hardware, Server hardware, Storage hardware
- Working experience in: IT environment
- Hardware infrastructure
- Change control
- Technical troubleshooting
- H/W installation and support
- Telecommunications
Responsibilities
- Installs, relocates, reconfigures, removes, and maintains hardware, voice, and online data processing equipment.
- Assists with records and audits of equipment, space, and spare parts inventories.
- Supports the installation, additions, moves, and changes to POS systems.
- Provides break/fix on-site support for all equipment within merchant's locations.
- Grants emergency access to critical environments within a high-risk facility to vendors and other business line staffing.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
