Hardware Services NPI Program Manager

Nokia • United States,

4d

About The Position

The Hardware Services NPI Program Manager is responsible for leading the introduction of new hardware products and technologies into Nokia's Hardware Services (HWS) organization. This role involves comprehensive program and project management, from technology road mapping and service capability development to ensuring seamless competence transfer and continuous process improvement. The manager will act as a key interface between MN Business Lines, R&D Product Programs, and the HWS organization, ensuring that new products are launched efficiently, profitably, and with robust service support.

Requirements

• Leading the introduction of new hardware products and technologies into Nokia's Hardware Services (HWS) organization.
• Comprehensive program and project management.
• Technology road mapping and service capability development.
• Ensuring seamless competence transfer and continuous process improvement.
• Acting as a key interface between MN Business Lines, R&D Product Programs, and the HWS organization.
• Ensuring that new products are launched efficiently, profitably, and with robust service support.

Responsibilities

• Gather and analyze new technologies and product ramp-up information from MN Business Lines.
• Manage project governance for new hardware product introductions into HWS.
• Define and refine service strategies for repair and spare parts.
• Develop and implement global demand, supply, and inventory planning capabilities for HWS.
• Establish and manage purchasing capabilities for repair and spare parts.
• Provide timely input and follow-up for product program milestone decisions (P0-P8).
• Support feasibility studies and ensure products are designed with serviceability in mind.
• Contribute to the development of service business cases.
• Facilitate the transfer of new product competences to HWS teams globally and regionally.
• Provide tendering support for early-phase products.
• Collect and analyze data on SPC cost, pilot customers, manufacturing locations, and volume production demand/supply plans.
• Assess Repair Center readiness for new product repairs.
• Ensure the introduction of new products/technologies and their timetables to HWS.
• Monitor and report on DCC/HWSD Project Milestones tasks fulfillment and completion.
• Implement continuous improvement and change management initiatives for the HWSD NPI process.
• Purchasing, Logistics, Tendering, Cost Management, Inventory Management.

Benefits

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed