Hardware Server Engineer

Avaya

About The Position

We are seeking an experienced Server Engineer to join our team. In this critical role, you will be responsible for evaluating and testing next-generation enterprise-class server hardware platforms to ensure seamless support and optimal performance for Avaya’s communications software and products. A primary focus of this evaluation will be on deployments utilizing Red Hat virtualization technologies. Once a server platform is selected, the role expands to provide crucial engineering and manufacturing support.

Requirements

Minimum of 5 years of experience (or equivalent expertise) in server hardware evaluation, system engineering, or performance testing, preferably within an enterprise networking or communications environment.
Deep expertise in server hardware architecture, including CPUs, storage systems (SAN/NAS), and network interfaces.
Demonstrated experience with Red Hat Enterprise Linux (RHEL) and strong practical knowledge of Red Hat virtualization platforms (e.g., KVM, Red Hat Virtualization).
Solid understanding of communications or voice/video-over-IP (VoIP) protocols and their specific performance demands on server resources.
Excellent problem-solving skills and the ability to articulate technical findings clearly to both technical and non-technical audiences.
Ability to work independently with minimal supervision and also to collaborate effectively with diverse, cross‑functional global teams.
Demonstrated ability to build positive working relationships
Ability to present technical information clearly and effectively to internal and external audiences
This role requires U.S. citizenship due to the nature of federal customer engagements

Nice To Haves

Proficiency in developing automated testing scripts and tools to streamline the evaluation process.

Responsibilities

Design, set up, and execute comprehensive test plans for qualifying new enterprise server hardware generations.
Evaluate server performance, reliability, and compatibility when running Avaya’s communications software portfolio.
Deep-dive analysis of hardware and software interactions, with a specific focus on optimizing Red Hat virtualization (RHEL, KVM, etc.) deployments and legacy customers running ESXi.
Document evaluation results, performance benchmarks, and provide detailed technical reports and recommendations to hardware selection teams and product development.
Collaborate with Avaya’s software development and product management teams to define hardware requirements for future product releases.
Identify, troubleshoot, and resolve complex performance and stability issues related to server hardware, operating systems, and virtualization layers; often in partnership with Avaya product development teams.
Following server selection, provide ongoing engineering support for Avaya’s internal software development teams and external integration provider.
Maintain BIOS and firmware currency across server hardware to ensure a secure, stable, and software‑compatible environment. This role is critical in protecting system integrity, enabling platform reliability, and supporting modern software and operating system requirements.
Develop and document detailed, repeatable manufacturing and deployment procedures for the integrator company, outlining how to build the final product and ship it to Avaya’s customers.