Hardware Quality Engineer

Lightspeed Commerce, Inc.•Ottawa, ON

1d•CA$80,000 - CA$110,000•Remote

About The Position

We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem - payment terminals/readers, printers, networking, tablets and POS accessories - ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio. Our offices are in Montreal and Toronto. Priority will be given to candidates based in those cities or willing to relocate.

Requirements

7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories.
Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates.
Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations.
Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation).
Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends.
Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams.
Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present.
Data-driven decision making (trend analysis, defect data, supplier performance)
Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation
Bias for measurable outcomes
High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs
Strength to challenge the status quo
Fluency in English as a working language is required for this position.

Responsibilities

Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio.
Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed.
Define and maintain the supplier performance monitoring, inspection plans for inbound inventory.
Support returns triage and disposition decisions.
Publish recurring quality dashboards and narratives for stakeholders and leadership.
Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.