Hardware Quality Engineer

Lightspeed Commerce, Inc. • Montreal, QC

64d • Remote

About The Position

We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem - payment terminals/readers, printers, networking, tablets and POS accessories - ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio.

Requirements

• 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories.
• Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates.
• Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations.
• Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation).
• Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends.
• Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams.
• Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present.
• Data-driven decision making (trend analysis, defect data, supplier performance)
• Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation
• Bias for measurable outcomes
• High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs
• Strength to challenge the status quo
• Fluency in English as a working language is required for this position.

Responsibilities

• Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio.
• Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed.
• Define and maintain the supplier performance monitoring, inspection plans for inbound inventory.
• Support returns triage and disposition decisions.
• Publish recurring quality dashboards and narratives for stakeholders and leadership.
• Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work
• Genuine career opportunities in a company that’s creating new jobs every day
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Work in a team big enough for growth but lean enough to make a real impact
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family
• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Extended Healthcare benefits
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees