Hardware Product Manager

Lightspeed Commerce, Inc.•Montreal, QC

14d•Remote

About The Position

We are looking for a Hardware Product Manager to own and evolve the hospitality or retail hardware portfolio and end-to-end merchant experience (choose, buy, receive, set up, operate, replace), ensuring the right form factors exist, work reliably, and ship profitably across regions.

Requirements

5+ years as a Product Manager in a hardware or hardware-enabled SaaS environment (devices/peripherals/accessories), with at least 1–2 launches shipped end-to-end
Demonstrated ownership of the full hardware lifecycle: Discovery → Requirements → Selection → Testing→ Launch → Iteration → Deprecation
Direct experience Hospitality workflows: Payments, POS, Mobile POS, Kitchen Display Systems, Kiosk, Networking
Cross-functional leadership across Product, Design, Ops/Supply Chain, Support, GTM
Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present
Product sense: the ability to use merchant empathy and engagement, gains insights that converts into an impactful product spec
Data-driven decision making (unit economics, cohort analysis)
Excellent communicator, ensures all stakeholders remain updated without prompting
Bias for measurable outcomes
Practical understanding of hardware constraints (manufacturing, reliability, packaging, compliance)
Strength to challenge the status quo

Responsibilities

Own the hospitality or retail hardware portfolio end-to-end—what we sell, where we sell it, and how it evolves over time (launch → scale → lifecycle management → deprecation).
Define and land a multi-quarter roadmap aligned to the broader Hardware strategy, manage dependencies, and drive delivery to measurable outcomes.
Lead new initiatives through the full lifecycle: discovery → PRDs/requirements → vendor selection → validation/testing → launch → iteration and in-field support.
Spend time with merchants (owners/managers/staff) to uncover workflow friction and translate insights into roadmap priorities.
Drive supplier accountability across feature set, quality, cost, and lead times, using field signals (RMAs/tickets) to close the loop on corrective actions.
Lead by influence teams across Product, Design, Hardware Ops, Support, GTM, Finance, and Legal to execute launches cleanly and improve portfolio profitability.

Benefits

Lots of autonomy, flexible work culture and the option of fully remote work
Genuine career opportunities in a company that’s creating new jobs every day
Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
Work in a team big enough for growth but lean enough to make a real impact
Development of very high traffic products, used at the global scale
Opportunities to learn and expand your skill set
Become a valued part of the diverse and inclusive Lightspeed family
Lightspeed equity scheme (we are all owners)
Flexible paid time off policy
Extended Healthcare benefits
Health and wellness benefit of $500 per year
Paid leave and assistance for new parents
Mental health online platform and counseling & coaching services
Volunteer day