Hardware Engineering - Sustaining

Tive • Boston, MA

5h • Hybrid

About The Position

As a Hardware Engineering - Sustaining, your role is to keep the in-market fleet healthy, understanding, getting to RC, and resolving any product issues. This involves field-issue root cause analysis, managing engineering change orders, handling component and supplier issues, providing manufacturing support, owning the RMA and refurbishment engineering path, and acting as a first responder for sustaining issues across all product lines. The goal is to escalate to the owning pod only when new design work is required.

Requirements

• BS/MS in Electrical Engineering or equivalent
• 4+ years in hardware sustaining, NPI, or manufacturing engineering for high-volume electronics
• Solid grasp of schematic and PCB design review — able to read a design, reason about a power tree, and assess a proposed change's risk
• Direct experience with contract manufacturers: DFM, yield, FATP/SMT, and production issue resolution
• Structured root-cause discipline (8D/5-Why/fishbone) and the follow-through to close corrective actions with suppliers
• Comfortable owning ambiguous, cross-cutting problems in a distributed team

Nice To Haves

• Low-power / battery-powered IoT hardware background
• Familiarity with cellular + GNSS + BLE devices
• Hands-on with the platform silicon class: ESP32-class MCUs, cellular modems (SIMCom/Quectel), fuel gauges and chargers, IMUs, and buck-boost regulators
• Mandarin and/or China-based experience for CM coordination (a plus, not required)
• Experience feeding sustaining insight back into verification and design so recurring issues get designed out

Responsibilities

• Own investigation of returns and field failures (e.g. crash-reset/brownout loops, registration failures, latent battery shorts); drive root-cause analysis to closure with clear confirmed-vs-inferred findings.
• Manage engineering change orders, PCB respins, and component substitutions (e.g. converter/regulator swaps, fuel-gauge/charger changes); maintain revision traceability across the fleet.
• Handle EOL, second-sourcing, and vendor quality escalations; author and drive supplier 8D/SCAR corrective actions (batch defects, separator/assembly issues).
• Support Luxshare (Kunshan/Vietnam) with production issues, yield analysis, DFM feedback, and FATP/SMT line support; assist the CM shift for US-market products.
• Own the RMA and refurbishment engineering path; feed field-failure patterns back into design and verification.
• Act as first responder for sustaining issues across all product lines, escalating to the owning pod only when new design work is required.

Benefits

• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth
• Office-based or hybrid options
• A chance to join what may very well turn out to be the most important company in your career
• The autonomy and resources to build what you know how to build
• Work with a committed global team that have each others back
• We celebrate diversity, and consider it key to our success as both a team and a company
• We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level