Hardware Engineer - MSP

My IT Crew•Brooklyn, NY

1d•Onsite

About The Position

My IT Crew is a leader in the Managed Service Provider (MSP) space, founded in 2016. They focus on empowering their people, embracing innovation, and delivering exceptional service. They are seeking a Hardware Engineer to join their Brooklyn team. This role involves managing the full lifecycle of hardware assets and providing hands-on technical support.

Requirements

3+ years of Windows-based IT support, systems administration, or hardware repair experience.
Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
Experience with shipping/receiving, labeling, and equipment logistics.
Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
Communication: Excellent interpersonal skills to work effectively with clients during outages.
Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
Problem Solving: A proactive mindset with strong critical thinking skills.

Nice To Haves

Associate’s or Bachelor’s degree in Computer Engineering/IT or equivalent experience.
CompTIA A+ certification.
Additional certifications (Network+, Security+, Microsoft Modern Desktop).

Responsibilities

Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
Maintain accurate inventory logs and service records in ConnectWise and asset systems.
Ensure the workspace and equipment areas remain clean, organized, and secure.
Pre-configure and test new equipment (Windows/Linux) before deployment.