Hardware Engineer

Cisco•Maynard, MA

5d•Remote

About The Position

Join the Acacia Module Configuration team, supporting the accurate and timely release of optical module configurations. The team works across Engineering, Manufacturing, Operations, and Sales Applications Engineering to maintain configuration documentation and process engineering changes throughout the product lifecycle. This role works on a team that ensures configuration records, production documents, and related data remain accurate, consistent, and ready to support manufacturing operations.

Requirements

Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent practical experience.
3+ years of experience in configuration management, technical documentation, engineering operations, manufacturing support, or a related role.
Applied experience with Microsoft Excel, including formulas, lookup functions, pivot tables, data validation, and macros.
Experience reviewing technical documents and structured data for accuracy and consistency.
Strong attention to detail, organizational skills, and written and verbal communication skills.

Nice To Haves

Experience supporting hardware or software configuration processes.
Experience processing engineering change orders or working in a formal change-control environment.
Experience supporting manufacturing operations, production ramps, or contract manufacturers.
Familiarity with hardware or software testing.
Software development proficiency in Python.
Experience with source control systems such as Git.
Experience with label-design software, Adobe Photoshop, or similar tools.
Working knowledge of relational databases and the ability to write basic SQL queries.
Experience providing first- or second-level support in a production environment.
Experience with workflow automation, data-validation tools, or process-improvement initiatives.

Responsibilities

Review and cross-check module configuration documents, spreadsheets, and system records to ensure accuracy, completeness, and consistency.
Identify and resolve any missing, conflicting, duplicated, or incorrectly formatted configuration information.
Process and track engineering change orders using internal websites, SharePoint, and process-automation tools.
Coordinate with contract manufacturers, engineers, and Sales Applications Engineering to obtain required information and ensure engineering changes are completed on schedule.
Maintain configuration records and supporting technical documentation in accordance with established processes and quality standards.
Support production ramps by prioritizing time-sensitive configuration updates and responding to manufacturing-related requests.
Assist with the creation, review, and maintenance of product label templates and related configuration-controlled content.
Provide first- and second-level support for configuration issues affecting the production environment.
Help improve configuration-management workflows by identifying repetitive tasks, process gaps, and opportunities for automation.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (for non-sales roles)
Performance-based incentive pay (for sales roles)