Hardware Customer Success Engineer

Xerox•Lexington, KY

15d•$90,370 - $122,000•Onsite

About The Position

The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments. The Hardware Customer Success Engineer is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule.

Requirements

Bachelor’s Degree in Electrical Engineering or Mechanical Engineering
Understanding of manufacturing process
Ability to create and understand Engineering technical documents
Excellent documentation and organization skills
Strong project management and teamwork skills
Effective oral and written communication skills

Nice To Haves

Travel may be required for this role. Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days. International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.

Responsibilities

Learn how to effectively make decisions with speed that will impact Lexmark's current production
Work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment
Interface with supplies, module, and technology teams
Analyze field and factory data to drive improvements to Lexmark products
Expand awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
Strengthen your engineering design skills by working creatively within the existing parameters of a released product
Gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
Work with the product development teams to improve future products