Hardware Automation Associate

AssetWatch, Inc.•Dublin, OH

3d•Hybrid

About The Position

This role exists to ensure the seamless execution of hardware initiatives by owning the operational, logistical, and customer-facing tasks that enable successful product development, launches, and deployments. The Hardware Automation Associate acts as the connective tissue across engineering, supply chain, sales, and customers, managing everything from part procurement and system configuration to customer demos, installations, and post-deployment success. By proactively driving coordination, documentation, and follow-through, this role eliminates execution gaps that slow down innovation and impact customer outcomes. This is a hybrid role requiring at least three days per week on-site at AssetWatch headquarters in Dublin, OH, to support hands-on hardware configuration, prototype coordination, team collaboration, and deployment readiness.

Requirements

2–5 years of experience in hardware operations, program coordination, technical support, or similar roles
Ability to work in a hybrid model with at least three days per week on-site at AssetWatch headquarters in Dublin, OH.
Strong organizational and project management skills
Hands-on comfort with hardware systems or components
Experience or strong interest in AI tools, automation platforms, or workflow optimization
Customer-facing experience (demos, onboarding, deployments)
Excellent communication and stakeholder management skills
High attention to detail and strong execution mindset
Comfort in fast-paced, ambiguous environments
Proficiency with spreadsheets, CRM, and project management tools
Curiosity and bias toward continuous improvement and automation

Nice To Haves

Familiarity with no-code/low-code tools (Zapier, Airtable, Notion, etc.) is a strong plus

Responsibilities

Identify repetitive operational tasks and design AI-driven or no-code/low-code automations to reduce manual effort
Build and maintain workflows using tools like Zapier, Make, Airtable, or similar tools
Leverage AI tools (e.g., ChatGPT) to generate documentation, SOW drafts, and customer communications
Create automated customer onboarding flows, follow-ups, and status updates
Continuously evaluate new AI tools to improve efficiency across hardware operations
Own weekly procurement of hardware parts and materials, ensuring on-time delivery and adherence to budget constraints
Coordinate sourcing and ordering of components for prototypes and product launch
Configure, stage, and manage hardware systems for testing, demos, and deployments
Conduct customer education sessions and product demos
Track and manage customer pipeline stages and outreach when new products are launched
Create and maintain asset lists and deployment plans with customers
Coordinate and oversee installations and field trials
Support post-install customer success through data reviews and VOC collection
Act as the central coordinator across teams to ensure execution